Customer Service Representative

Customer Service Representative—Kegerreis Digital Marketing

Kegerreis Digital Marketing is the sister company to the 11th largest billboard company in the US   (www.kegerreis.com), with coverage in 7 states and 67 counties, including Danville, VA, the site of its corporate headquarters.  We are a privately owned, progressive multi-media company. KDM values people who are curious, creative, open to feedback, and collaborative. Our values shape our work environment, fostering a fun and inclusive atmosphere that promotes personal growth. 

In this role, you will work primarily with the Web Team and Leadership, as well as festival and event clients.

Key Responsibilities/Accountabilities for Customer Service Representative:

• Respond to client emails and social media messages and research basic support requests.
• Support festival vendors and patrons during shows.
• Escalate technical issues that cannot be addressed.
• Document issues, actions taken, and final resolution.
• Maintain procedure and frequently asked questions (FAQ) documentation.
• Answer the main office line, route calls, and record and distribute messages, as needed.

Ideal Qualifications for Customer Service Representative:

• Ability to read, understand, analyze, and respond to customer inquiries.
• Ability to work independently with little or no daily supervision.
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management.
• Ability to work on multiple projects with different objectives simultaneously.
• Good time management skills, including prioritizing, scheduling, and adapting as necessary.
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.

Minimum Qualifications:

• Familiarity with technology (computers, mobile devices, etc.)
• Experience working in the service industry or providing customer support.

Location of Work:

• Company office is located Danville, VA.
• Work from home on Saturday and Sunday will be available after the first 90 days

Position Type:

• Full-time Entry Level Professional Work
• Work week is Thursday – Monday, weekend hours depending on client festival/show hours