Assistant General Manager
The Assistant General Manager is responsible for assisting the General Manager in meeting the overall success targets of the hotel.
Responsibilities
- Monitor and develop team member performance by providing supervision, scheduling, and professional development, conducting counseling and evaluations, and delivering recognition and rewards.
- Ensure guest and team member satisfaction.
- Identify operational performance, productivity and efficiency gaps and develops and implements procedures to correct those deficiencies.
- Oversee service quality, operational efficiency, guest satisfaction, corporate standards compliance and service and financial measurements.
- Manage daily hotel operations and provide overall leadership in the hotel's effort to deliver financial profitability, operational excellence, and outstanding guest service.
- Reach the overall success targets of the hotel, measured by financial, operational and guest satisfaction performance targets.
- Work front desk shifts as needed.
- Serve as Manager on Duty as needed.
- Recruit, interview, and train team members.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in Hospitality Management preferred; will consider business-related degree or experience in lieu of. Minimum education of a High School Diploma.
- Minimum of five years of experience in hospitality, customer service or front office operations.
- Outstanding skills in the following areas: customer service, verbal and written communication, relationship development, problem solving, attention to detail and organization.
- Ability to work a flexible schedule that includes evenings and weekends.
- High proficiency with technology, especially hotel reservation systems, the Microsoft Office Suite and Internet.
- Ability to push, pull, carry and lift 30 pounds on a regular basis throughout the shift. Moving furniture, frequent walking, standing, bending and stair climbing are also regular requirements of the job.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person