Employment Retention Specialist; Young Adult
The Employment Retention Specialist; Young Adult is responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.
Qualifications
- High School Diploma or equivalent required with 4 years of relevant experience required. Bachelor’s degree in related area preferred.
- Exposure to or experience working with clients in transition to finding employment. Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
- Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred.
- Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
- Bilingual in oral and written English, Spanish a plus.
Duties & Responsibilities.
- Develop and maintain, at a minimum, monthly contact with workforce interns, employed clients and supervisors of working clients to manage any and all challenges that clients might face in retaining employment by providing necessary supportive services.
- Develop and implement strategies for successful internship site partnership, job placements and employment retention efforts.
- Travel to worksites to meet and support employed El Barrio graduates regularly for up to 1 year of employment.
- Assist job seekers in serving as a liaison with employer and internship sites if needed, in issues related to retention with the goal of successful employment retention for long-term success.
- Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
- Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilizedin reports, grants and publications.
- Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.
Program Specific Qualifications
- Demonstrated experience working with young adults, 18-24, looking for employment, continuing education or career readiness, strongly preferred.
- Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice impacted, preferred.
Core Competencies
Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance an empathy forward response.
Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintain a level-headed approaching demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.
Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.
Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.
Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning.
About The Centers
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
- Choice of medical and dental plans
- Health Savings Account
- Flexible Spending Account for Health and Dependent Care
- Vision
- Support for continuing education and credential renewal
- Life Insurance
- Retirement Savings (401k) with a company contribution
- Mental Health Support
- Employee Assistance Program
- Calm Subscription
- Short and Long term Disability