Training Specialist

Training Specialist

Job Summary

Under the assigned supervisor, the Training Specialist is responsible for developing, coordinating, administrating, tracking and ensuring the fidelity of training of Illinois Placement Team Members. One Hope United’s (OHU) orientation and training program emphasizes safety, consistency, accuracy and excellent service to all children and families that we assist. The Training Specialist will ensure that licensing, contractual and accreditation issues are included and addressed in regular training for the Illinois Placement Line of Service.

Essential Duties and Responsibilities

• Work with team to develop orientation and training materials for new and existing team members with leadership and external vendors, incorporating all required training for our team members to meet contractual, licensing, accreditation and best practice
• Work to create and administer mentor program with the assistance of the Director of Training and Development.
• Facilitate the progress of trainees through the required orientation and training
• Educate trainees on program policies, procedures and personal skills using both instructional classroom training, hands-on-instruction and distance learning via video conferencing and webinars
• Monitor team members’ progress through each training program by administering evaluations and providing performance updates to supervisors regarding trainees’ performance
• Provide support to trainees after training programs have been conducted to ensure comprehension and to provide follow-up training as necessary
• Provide on going required training to meet licensing, contractual, accreditation and best practice requirements
• Evaluate the effectiveness of training programs to ensure desired results are achieved and are in line with OHU expectations, requirements, goals and objectives
• Assist in the development, revision and implementation of training materials as needed
• Respond professionally and in a timely manner to routine inquiries from staff, managers, and senior leaders within OHU
• Maintain the highest professional level of confidentiality in handling staff information
• Leverage learning management systems to track, deploy and produce reports regarding training activities
• Keep current on OHU, DCFS, DJJ, COA and Medicaid policies and procedures, making modifications to training and orientation protocols as necessary.
• Work effectively and collaboratively as a team player with other members of leadership
•Perform on call responsibilities, making decisions about safety and clinical treatment for youth on a regular basis
• Perform other duties as assigned

Qualifications Education: BA/BS from an accredited college or university preferred in related field with at least 2 plus years of experience or MHP

status (five years approved experience) required.

Experience: 2 years of experience in Residential, Social Service, Human Resources, Training/Development or related areas preferred.

Other: Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance. Must be physically able to be certified to train and perform TCI.

Required Skills

1. Demonstrated coaching, initiative, development skills, organizational awareness, and client satisfaction service approach
2. Must be professional, comfortable, speaking with all level of management, and prepare to provide candid feedback to managers regarding trainees’ progress
3. Experience designing and implementing curricula preferred
4. Advanced computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
5. Excellent interpersonal and communication skills with a strong confidence level speaking to large or small groups is essential to this position
6. Strong verbal and written communication skills with ability to document in a clear, concise manner
7. Ability to exercise discretion and ensure confidentiality
8. Must be able to participate in Therapeutic Crisis Intervention de-escalation and physical restraint training, as well as administer that training to team members

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While this is largely a sedentary role in a professional office environment, some active office tasks are required: the Training Specialist must be able to be certified in Therapeutic Crisis Intervention to de-escalate and restrain youth as necessary. The position requires visual and auditory acuity within professionally determined normal ranges, with correction if need; and manual dexterity sufficient to operate a computer and office equipment, including, but not limited to, the telephone, computer, and copier. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may occur.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

One Hope United provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Hope United complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

One Hope United expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of One Hope United’s employees to perform their job duties may result in discipline up to and including discharge.

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days; up to 6 paid Personal Days and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $80 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.