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Legal Intake Specialist

Josephson Dunlap
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We're Hiring: Legal Intake Specialist (Customer Service/Case Manager)
Location: In-Person at Our Law Firm – Greenway Plaza, Houston, TX
Job Type: Full-Time | $17/hour | Monday–Friday (occasional overtime and weekend availability)

About the Role

Are you someone who thrives on helping others, has strong attention to detail, and enjoys working in a fast-paced, professional environment?

We’re a growing law firm based in Houston, and we’re looking for a Legal Intake Specialist to join our team. As the first point of contact for potential clients, you'll play a key role in guiding individuals through the initial stages of their legal journey. This position is ideal for someone with a customer service background who values empathy, communication, and accuracy.

What You’ll Do:

  • Conduct outbound calls and respond to inbound calls and emails from potential clients.
  • Ability to handle high call volume (minimum of 100 calls/day).
  • Gather detailed information about potential legal claims in a professional and efficient manner
  • Accurately update and maintain client records with detailed notes
  • Follow up consistently and courteously with leads and current clients
  • Help clients understand the required documentation and assist with any questions they may have
  • Collaborate with intake and case management teams to ensure smooth client onboarding
  • Convert leads into clients through clear communication and supportive service

What We’re Looking For:

  • Strong verbal and written communication skills
  • Compassionate, patient, and professional when working with clients
  • Ability to multitask, manage time effectively, and stay organized
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Comfortable using Microsoft Office (Outlook, Word, Excel), Adobe, and internet applications
  • Experience with Salesforce or Litify is a plus
  • Bilingual in English and Spanish is a plus

Schedule

  • Full-time, 8-hour shifts
  • Typical hours: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM
  • Monday through Friday, with occasional overtime
  • Weekend availability may be required

Why Join Us

  • Make a difference by helping workers fight for their rights.
  • Collaborative, supportive team culture.
  • Opportunities for growth within the firm.

 

Benefits

We believe in taking care of our team. As a full-time employee, you’ll receive:

  • Health insurance
  • 401(k) retirement plan
  • Life insurance
  • Paid Time Off (PTO)

 

If you're passionate about helping people and want to work in a supportive environment where your contribution truly matters, we encourage you to apply.

Apply today and help us make a difference, one client at a time.