Provider Services Coordinator

We are a nationwide installation company that specializes in fleet-vehicle electronics, such as cameras and tracking devices. We partner with industry equipment providers, to manage installation projects ranging from 10 to 10,000 pieces of equipment. The demand for installation services continues to grow and we are supporting more partners every year.

The Provider Services Coordinator will be responsible for managing and coordinating services between service providers and customers. This role involves ensuring effective communication, resolving issues, and optimizing service delivery to meet the needs and expectations of both providers and customers.

Duties will include:

• Schedule and coordinate service appointments, based on customer and contractor’s availability.
• Confirming all details and expectations of the scope are communicated to the technician and the customer.
• Respond to client inquiries, concerns, and requests promptly and professionally.
• Serve as the primary point of contact between service providers and clients.

Competencies required for role:

• Experience in customer service.
• Excellent communication and interpersonal skills.
• Organizational and time-management Skills.
• Problem-solving and conflict resolution skills.

We offer:

• 10 PTO Days
• 13 Paid holidays
• Medical, Dental and Vision insurance
• Simple IRA plan with match
• Ongoing opportunities for development and career advancement.
• Hybrid Schedule

We are an equal opportunity employer that will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.

Background check and drug screen testing is required prior to employment.