Korean Technical Support Specialist
Summary
We are seeking a motivated and energetic Technical Support Specialist that is Bilingual in Korean to support clients in the banking and finance industry with accessing newly implemented software.
This is a 4-6 week contract with possibility of extension and assignment to additional projects.
Responsibilities
- Test computer systems, networks, and hardware to ensure optimal performance
- Respond to client inquiries via phone, email, and chat to troubleshoot and resolve issues
- Reproduce reported technical problems and identify root causes
- Install and update software, drivers, and hardware components
- Complete all required training and development tasks in a timely manner
- Stay informed about industry trends and technology updates relevant to the role
- Collaborate with management to drive process improvements and operational efficiencies
- Maintain accurate documentation of systems, software, hardware, and troubleshooting steps
- Train clients and team members on system usage and best practices
- Actively participate in team meetings and knowledge-sharing sessions
Required Qualifications and Skills
- Proficiency with Windows, MacOS, and Microsoft Office
- Bilingual in Korean and English
- General understanding of hardware and software systems
- Previous customer service experience
- Strong written and verbal communication skills
- Positive, proactive, and solution-focused attitude
- High attention to detail and organizational skills
- Patience and empathy when working with users of all technical skill levels
- Commitment to the TEAM philosophy: Together Everyone Achieves More
- Ability to work independently and manage time effectively
- Capable of translating technical concepts into simple, user-friendly terms
- Excellent troubleshooting and problem-solving abilities
- Preferred Qualifications
- 3–5 years of experience in a technical support, help desk role, or Customer Service Call Center
- Experience using active listening to assess and respond to client needs
- Familiarity with G Suite and Microsoft Excel
- Demonstrated leadership and mentoring skills
Work Schedule
Monday–Friday, between 5:00 AM and 5:00 PM (Pacific Time)
Work Location & Equipment
Fully Remote: MUST BE LOCATED IN CALIFORNIA OR NEVADA
Computer Systems: We will provide computer equipment necessary to perform job responsibilities. Candidates must have dedicated work space to work from home and the ability to connect to their wifi via ethernet cable.
Additional Requirements
Offer contingent upon successful completion of a background check and drug test