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Senior Member Relationship Specialist

InTouch Credit Union
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Senior Member Relationship Specialist MI

Full-time

Madison Heights, MI

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.

 

As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Senior Member Relationship Specialist to join our dynamic Branch Operations team.
 

Pay Range

  • Our ideal candidate will make $24.30 to $25.65 for this role.

Education

  • High school degree or equivalent

Experience

  • A minimum three (3) years of sales and service experience in a retail or financial institution environment, required.
  • Experience utilizing digital banking tools required.

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.

Requirements

  • Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:45am–12:45pm. Number of Saturdays worked may increase based on business needs.
  • Ability to make personal connections, engage with and educate members, ask open-ended questions and use active listening skills to establish trust and build lasting member relationships.
  • Assist in mentoring and coaching team members to support branch performance and service  excellence.
  • Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
  • Knowledge of digital banking solutions and technology-enabled services.
  • Demonstrative experience to meet and exceed sales goals.
  • Demonstrate excellent communication skills, both in-person and across digital platforms.
  • Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.