Sales Associate

JOB DESCRIPTION

JOB TITLE: ASSOCIATE

LOCATION: THE UPS STORE #4996, 7450 CHAPMAN HIGHWAY, KNOXVILLE, TN 

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. 

RESPONSIBILITIES 

• Delivers outstanding customer service to walk-in customers and telephone inquiries 

• Continuously practices good listening skills with customers, UPS Store team members, and leadership 

• Takes ownership of the customer's shipping needs and offers viable solutions 

• Takes action to learn all product and service offerings, alternative solutions, and industry trends

 • Operates all equipment, software, and devices in an expert fashion and is willing to teach others 

• Maintains a clean, organized, and safe working environment 

• May open and/or close the store and perform end-of-day accounting, etc. 

• Performs other duties as assigned 

QUALIFICATIONS 

• High school diploma or GED required 

• Strong computer skills, including Microsoft Office 

• Expertise with Adobe based platforms (Acrobat, InDesign, Illustrator, and Photoshop) is a plus. 

• Strong verbal and written communication skills, including spelling and math 

• Outstanding phone skills 

• One year of customer service experience required (more preferred) 

• Strong customer service skills and abilities 

• Prompt, reliable, and responsible 

• Detail oriented, organized, and able to multi-task 

• Able to lift 40+ pounds 

• Able to work and complete tasks independently in a quick turn environment 

• Able to operate a wide variety of business equipment 

• Able to follow and understand quality guidelines 

• Able to work collaboratively 

• High energy level 

• Neat, clean, and professional appearance 

• Non-smoking environment 

BENEFITS 

• Direct Deposit, every week

• Predictable work week 

• Formal Ongoing Training Program 

• Closed on major Holidays • Uniforms Shirt provided 

• The UPS Store is a Franchise locally owned and operated, not employees of United Parcel Service.