Sales Operations Coordinator
Job overview:
The Sales Operations Coordinator will be accountable for full order cycle, managing databases, and supporting the Sales teams administrative requirements.
Responsibilities:
Full Order Cycle
- Contract Management: maintain and save customer and broker specific documents and contracts on Microsoft CRM
- Customer Master Data Management: code and maintain customer master data in ERP system (Microsoft Business Central) - address, pricing, payment terms & conditions, min. freshness, on & off invoice conditions, chains, maintain distributor codes, and maintain item information on external platforms and databases etc.
- Order To Cash:
- Order Management: receive, process and monitor orders by transferring orders to fulfillment, communicating expected delivery date, explaining stock-outs and ensure correct invoicing
- Receivables Management: support Finance and communicate overdue/open/unpaid invoices to Sales and customers providing documents which prove the delivery
- Product Update Communication: coordinate and inform customers and brokers about new products, product modifications, code changes, sell sheets, price pages, etc.
- Complaint Management: assist customers with complaints, maintain complaint management system (Microsoft CRM) and ensure resolution
- Credit Memo Management: process credit notes whenever necessary
- Sample Order Management: coordinate the fulfillment of sample and show orders
- Special projects
- Participate in S&OP meetings and act as interface between Sales and Global SCM & Local Logistics by supporting the communication flow
- Facilitate regulatory requirements from customers and brokers (food quality certifications, etc.)
- Responsibilities may evolve based on business needs; the employee is expected to remain agile and perform other duties as assigned by management to support the success of the organization.
Qualifications:
- HS Diploma required
- 2 plus years of full cycle order experience
- Ability to learn in fast paced environment
- Ability to communicate within a team to understand processes
- Computer and technology savvy
- Diplomacy dealing with customer and internals partners
- Understanding of customer service skills
Voluntary Self Identification:
- Please copy and paste this link in your browser and complete as part of your application: https://s.surveyplanet.com/vljskoaz
Dr. Schar USA participates in E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, please visit www.e-verify.gov