BankWork$® Instructor

Do you have a background in training, adult education or career coaching?
Do you excel in communication and building relationships? This might be the role for you!

As a BankWork$® Instructor, you’ll lead an 8-week training programs which opens doors to banking careers for people who are eager to build a better future. BankWork$® is a nationwide program designed to help individuals from low-income and disadvantaged backgrounds gain the skills, confidence, and connections they need for entry-level roles in the financial industry. Backed by a unique public–private partnership with banks and community organizations, this program changes lives—and you’ll be at the heart of that impact.

The ideal candidate is an experienced workforce development or banking professional with a strong background in training, adult education, or career coaching, ideally within customer service–driven industries. They are an engaging communicator who can build trust with both disadvantaged job seekers and banking industry partners, blending professionalism, empathy, and cultural awareness to inspire and prepare participants for lasting careers. Organized, adaptable, and results-oriented, they excel at balancing classroom instruction, individualized coaching, and relationship-building to meet program goals and drive participant success.

This role is full time and will be hybrid (in person and remote work) based out of either Spokane, WA or Pierce County, WA (based on selected candidate's residence location). The stability of this position depends directly upon the individual employee and team performance, goal attainment, and available funding.

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:

Recruitment/Assessment/Enrollment

• Coordinate with the BankWorks$® team to market the program in low income, disadvantaged communities through partnerships with local workforce development systems, community-based organizations (CBO’s), community colleges, Veteran’s services, Department of Social and Health Services and other organizations serving like populations.
• Screen applicants for program eligibility utilizing the BankWorks$® national standard phone screen process.
• Coordinate with the BankWorks$® team to assess and interview candidates for enrollment utilizing BankWorks$® national standard testing processes to determine eligibility.
• Complete all required eligibility and intake paperwork to maintain a participant file.

Classroom Instruction

• Utilize provided BankWorks$® National curriculum materials to deliver 8-week job training classes responsive to the needs of the banking industry.
• Teach core banking operations along with customer service, internal referral, and basic sales skills to ensure graduates are aligned with current industry expectations.
• Encourage a professional classroom environment set by standard guidelines provided by BankWorks$® National.
• Stay current in banking industry changes through professional development, gaining insight through bank partner feedback and other professional development means.
• Learn and use technology to enhance teaching and the educational experience when appropriate.
• Plan and organize instruction in ways that maximize student learning and modify, where appropriate, instructional methods and strategies to meet diverse student’s needs.
• Evaluate student performance fairly and consistently and return student work promptly to promote maximum learning.
• Maintain accurate records of student progress, in client file and make readily available to Program Manager/Funders upon request.
• Provide feedback to BankWorks$ national team regarding suggestions on updating and enhancing the program curriculum and all program materials
• Coordinate and facilitate formal graduation and job fair events in partnership with banking organizations to celebrate student achievement and support job placement.

Recordkeeping and Outcome Reporting

• Accurately collect, record, analyze, and report/submit all required program and program participant performance data to BankWorks$ national team
• Maintain client file documentation on each participant including accurate documentation on classroom performance.
• Coordinate with Career Navigator to produce, maintain and update regular reports indicating participant information, placement, retention and career and salary progression.

Participant Support

• Assist clients in: Resume preparation; Completion of paper and on-line job applications; Interview preparation and follow up communications with medical sites.
• Coordinate with Banking Career Navigator to assist participants in identifying strengths to overcome barriers that lead to successful completion of program and employment through one-on-one coaching during course of program.
• Conduct a structured participant follow-up effort in coordination with Banking Career Navigator to provide appropriate coaching and support to maximize job retention of placed participants.

Partnership Building

• Develop strong relationships with banking organizations, job placement agencies, organizations serving veterans/transitioning military and spouses, community organizations and faith-based organizations, social media for recruiting purposes.
• Promote candidacy of program participants for placement at medical sites.
• Build relationships with banking industry partners to develop job opportunities for students and graduates.
• Collaborate with community-based organizations (CBO’s), community colleges, and WorkSource centers to market the program.

Training Support

• Assists with providing training support for BankWorks$® National as they launch BankWorks$® in other cities across the U.S.
• May require occasional travel to other cities across U.S.

CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.

Technical Competencies and Skills

• Ability to facilitate both physical and virtual classroom (including Zoom and LMS platforms) instruction, and keep learners engaged in both environments.
• Ability to develop excellent customer relationships as well as assess needs, meet standards for service and evaluate customer satisfaction.
• Exceptional communication and writing skills.
• Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information in a respectful manner (verbally and in writing) that ensures full comprehension for all parties.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Must possess the desire to learn and implement new skills.

Organizational Core Values

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable. 
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves. 
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity. 
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication. 
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

Required

• High School Diploma or GED.
• Experience working in the Retail Banking industry.
• Two to three years of demonstrated experience required performing work related to client recruitment and enrollment, classroom instruction, career assessment and planning, support services, occupational training, workplace readiness, job placement, records maintenance and outcomes reporting.
• Strong understanding of online teaching and learning, including tools like Zoom, and LMS platforms.
• Comfort in navigating both virtual and in-person instruction, with knowledge of how to keep learners engaged in both environments.
• Use of Microsoft Word, Excel, PowerPoint, Adobe and Outlook (training will be provided if needed).
• Must be able to work with people from a variety of backgrounds which may include disabilities, criminal history, homelessness, family violence, poverty etc.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

Preferred

• Bachelor’s degree in business or finance, social services, social work, education, or related field desired.
• 3–5 years experience in the retail banking industry with knowledge of bank operations, customer service, and sales roles.
• Two years classroom instruction experience.
• Additional experience in program coordination, training delivery, job development, and program development strongly preferred.
• Knowledge of strength-based, client-centered case management practices.

BENEFITS

In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell phone reimbursement allowance, internet reimbursement allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA.  As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our rich team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. 
Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.  
Empowering All People. Enhancing an Equitable Workforce. Enriching Diverse Communities.

Job: BankWork$ Instructor
Primary Location: Statewide (Spokane Country or Pierce County)
Salary: Salary range for job offer: $55,000-61,500 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $55,000-81,000.
Recruitment Closing Date: Open until filled - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.