Regional Manager Central Coast ~ California

Regional Manager Job Description Updated 06/19/24
Duties are subject to change at any time at the discretion of Upper Management.
Regional Manager Key Responsibilities
1.
Monitoring & Increasing Patient Visit Count
2. Ensure MIPS Quality Measures Are Being Met
3.
Monthly Office Visits & Checklist
4.
Monthly Meeting for Staff
5.
Review Bi-Weekly Payroll & Overtime
6.
Office Reviews (Patient)
7.
Monthly Meeting With COO/CFO to Review Monthly Reports
8.
Provider Meetings & Cosmetic Training
9.
Ensure 80% of Calls in Office Answered
10.
ASC – Ensure ASC’s Utilized
11.
New Offices - Identify Insurances/Setting Up Offices/Train/Hire Staff
Regional Manager Key Responsibilities Detail
1.
Monitoring Patient Visit Count Trends
a.
Patient Numbers
b.
Sales
2. Ensure MIPS Quality measures are being met / proper training and follow through
3.
Monthly Office Visits
a.
Travel Schedule / Regional schedule must be sent to upper management in Calendar invite every month.
b.
(Identifies and fixes any issues found in timely manner)
c.
Monthly Inventory and site check list
d.
Review and Approve Supply Levels
i.
McKesson
ii.
Surgical Specialties
iii.
Amazon and all others

4.
Holding Physical Monthly & Staff Meetings all locations
a.
Agenda + sign in sheets
b.
Quality of patient care.
c.
Ensure every staff member is knowledgeable of medical and cosmetic procedures. Handle appropriately.
d.
Quality of calls.
e.
Monitoring Staffing Levels
f.
Quality of care given to patients.
i.
Resolve any issues patient or staff related.
ii.
Work with Staff to improve ratings
iii.
Overall office morale/efficiency. Address all necessary issues stopping
iv.
Cleanliness of offices

Regional Manager Job Description Updated 06/19/24
Duties are subject to change at any time at the discretion of Upper Management.
v.
Ensure all billing related issues are handled on weekly basis/closed out. Proper follow-up and training.
5.
Biweekly Paycom review for payroll
6.
Office Reviews
a.
Reviewing the patient satisfaction surveys/reviews on Nextpatient, Google. Prepare for monthly office meeting:
i.
Monitor reputation for offices (All social media platforms)
ii.
Mitigating future issues.
7.
Reviewing Monthly Reports for Meeting with Upper Management:
a.
Monitoring Patient numbers
b.
New Patient / Follow Ups / Consults
c.
Biopsies / Mohs / excisions / cosmetics.
i.
Identifying concerns and show how you addressed them.
d.
Staff efficiency of office
e.
Ensure all notes: provider/RN/Esti are finalized within a 2-week period.
8.
Provider Meetings & Cosmetic Training
a.
Assist in New Provider Introduction and Training
i.
Physically Administer Provider Exams to Providers in Training
ii.
Coordinate cosmetic trainings in the region
iii.
Obtain provider clearance from training physicians deliver Jesse Perkins, PA-C / HR
b.
Monthly Provider Meetings:
i.
Responsible for documenting, sending, and staying on top of provider monthly meeting minutes EVERY month. Ensuring the items discussed are rectified immediately. Sending notes before meeting for review.
9.
Ensure 80% of all calls are answered by each location.
10.
ASC
a. Ensure that the ASC’s are properly being utilized and billed. This is also on managers duties
b.
Travel to sites / Verify centers are operating correctly (During monthly check)
c.
Documentation is correct per guidelines (verify this on share drive/drop box)
d.
Effectively manage ASC staff and maintain all logs and records for next

Regional Manager Job Description Updated 06/19/24
Duties are subject to change at any time at the discretion of Upper Management.
c.
Constant monitoring/knowledge of insurances applied or denied.
d.
Find appropriate advertising / marketing opportunities. negotiate deals.
e.
Obtain Proper Signage for building & pylons
f.
Hiring/Training/Educating fresh staff (Managers, receptionist, medical asst, estheticians, RN’s)
g.
Ordering all supplies and ensuring the new office set up is followed according to plan.
h.
Run the biweekly call for new office set ups.