Operations & Office Associate
Building community. Inspiring readers. Expanding book access.
Join our Little Free Library team, knowing every task you complete helps move our mission forward. Here, your skills make a real, lasting difference.
Overview
The Operations & Office Associate is responsible for the day-to-day operations of Little Free Library. This individual is accountable for accurately packing and shipping daily orders received through the online store, supporting the funding and mission of the nonprofit organization. This role oversees inventory management for products and office supplies, maintains and organizes storage areas, and supports general office operations. The position will serve as an integral part of the Operations team - working to ensure the highest level of quality, efficiency, and productivity of fulfillment functions are achieved.
Duties
- Manage the packing and shipping of Little Free Library products and specialty items
- Maintain spreadsheet templates, formulas, and macros
- Process daily orders including preparing spreadsheets and packing slips
- Manage inventory for all products and office supplies in a clean and organized fashion
- Execute all incoming and outgoing shipping activities for products - ensuring accuracy, completeness, and condition of shipments
- Prepare and send fulfillment documents to suppliers
- Process damages and returns
- Participate in internal system technical problem solving to include determining cause, recommending solution and following up to ensure resolution
- Sort mail and process incoming payments and donations
- Respond to routine customer service emails and phone calls
- General warehouse duties as needed
- Additional duties as assigned
Experience
- Microsoft Excel skills, experience with Visual Basic for Applications a plus.
- Experience working with a variety of technology platforms including but not limited to: Google Apps, Microsoft Office, Salesforce (or other CRM), shipping programs, and e-commerce programs.
- Experience with shipping and receiving, and working within an office setting.
Competencies
- Excellent written and oral communication skills.
- Self-motivated with a proactive attitude toward work.
- Likes to work within cross-functional teams.
- Strong organizational skills.
- Ability to be flexible and work well in an environment with multiple concurrent projects.
- Must be a "can-do” problem solver who is willing to take responsibility for fulfillment processes.
- Strong attention to detail.
- Personable with a customer service mentality that extends to staff.
- Emotional maturity and adaptability to work load demands and requests.
- Ability to utilize complete discretion while handling confidential and sensitive information.
- Strong passion for the Little Free Library mission.
About us: Little Free Library is a nonprofit organization based in St. Paul, Minnesota. Our mission is to be a catalyst for building community, inspiring readers, and expanding book access for all through a global network of volunteer-led Little Free Library book-exchange boxes.
Our vision is a Little Free Library in every community and a book for every reader. We believe all people are empowered when the opportunity to discover a personally relevant book to read is not limited by time, space, or privilege.
Benefits: We take care of our team. This benefits-eligible role includes paid time off, a retirement plan with employer match, health and dental insurance, and employer-paid life and disability coverage.
Compensation: The pay range for this position is $20.00-$22.00 per hour.
Join our team where your contributions will be valued, and your professional growth will be supported!