Business Development Specialist

POSITION TITLE: Business Development Specialist

POSITION OBJECTIVE: Partner with Sales teams to support team achievement of revenue quota, territory growth, and customer satisfaction.

POSITION RESPONSIBILITIES:

Works with Business Development Managers (BDMs) to identify potential opportunities and works with Regional Sales Managers (RSMs) to help support and execute a sales strategy that provides for continuous growth and improved customer satisfaction.

• Assists the team to meet or exceed monthly sales goals and revenue targets in the assigned territory.
• Provide support to independent telephone service providers, utilities, municipalities, and distribution partners.
• Supports territory growth by identifying potential customers; planning and organizing
• Outbound call and email activity and relaying qualified sales calls to BDM and RSM teams.
• Identifies short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action

Supports the establishment of long-term relationships with customers throughout the pre and post order sales cycle.

• Identifies current and future customer requirements, establishing personal rapport with current and potential customers and other persons in a position to understand component requirements.
• Provides product,technical and engineering information by answering questions and requests.
• Gathers information and resources necessary to fulfill the request for quote.
• Supports an integrated approach to order maintenance through collaborative support of the order entry and production control process.
• Maintains a high level of quality and attention to detail.
• Provides technical knowledge on the range of company products via personal contact and literature.
• Maintains all customer database information through CRM and Outlook
• Contributes to team effort by accomplishing related results as needed.

Understands Clearfield’s markets and the products that fit within them by each account type.

• Maintains professional and technical knowledge by learning about customers’ businesses and establishing personal networks
• Reviews professional publications and social media to be well-informed of markets and customers.
• Participates in field installations and other opportunities that become available.

Performs other duties as apparent, such as performing back-up support to other territory sales staff.

COMPETENCIES:

Attention to Detail: Working in a conscientious, consistent and thorough manner.

• Verifies assumptions and information before accepting them.
• Seeks out others to check or review own work.
• Reviews all relevant information or aspects of a situation before taking action or making a decision.

Customer Relationship Management: Analyzing, coordinating and supporting integrated sales, marketing and customer support functions, internal audit, internal controls, risk management, regulatory compliance and reporting.

•  Uses formal and informal channels and networks for acquiring information, assistance and accomplishing work goals.
• Uses CRM technology to capture customer feedback.
• Participates in CRM implementations and enhancements.
• Tests and validates new or modified CRM technologies.
• Discusses specific, existing opportunities and challenges that CRM is intended to address.

Foster Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Listens/pays attention actively and objectively.
• Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
• Shares information when requested.
• Communicates with others honestly, respectfully, and sensitively.

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Brings issues to the attention of appropriate personnel as needed
• Offers ideas or suggests modified approaches to address current situations or issues.
• Undertakes straightforward tasks that go beyond the job's routine demands (e.g., helps others when own work is completed), without being prompted.

Product and Technical Knowledge: Understanding the products and services provided.

• Demonstrates basic awareness of the organization’s products/services.
• Uses knowledge of products/services to meet customer needs and respond to customer inquiries.
• Sells available products/services, explaining the technical specifications and product benefits.
• Uses basic product knowledge to identify customer needs.

POSITION REQUIREMENTS:

• Excellent oral and written communication and presentation skills
• Able to engage customers and manage customer expectations.
• Strong analytical ability and aptitude to learn new technologies
• Able to multitask and work in an interrupt-driven environment.
• Strong technical aptitude and M/S platform skills
• Knowledgeable of CRM platforms and processes – M/S Dynamics preferred
• Prefer experience in a manufacturing environment.
• Four-year degree or equivalent work experience
• English/Spanish candidates are strongly encouraged to apply

BENEFITS for full time:

• Comprehensive Medical, Dental, and Vision benefits.
• 100% company paid Short-term and Long-term disability insurance coverage.
• 100% company paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance coverage.
• 100% company paid Business Travel Accident (BTA) insurance.
• 100% company paid Employee Assistance Program (EAP).
• Additional voluntary benefits are offered.
• 401K plan: Maximum match is 4.5% of the first 6% of contribution.
• Employee Stock Purchase Plan:
• Clearfield's Time Off Policy includes Personal Time Off (PTO) beginning at three weeks annually. PTO is accrued on the first of the month starting on day of hire. In addition, nine paid holidays per year.

SALARY RANGE: $48,083 - $60,104 - $72,125; Offers of employment will be extended at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level.