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Retail Sales & Service Associate

Midco
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Position Overview

BASE WAGE + SALES INCENTIVE PAY!  GREAT WORK SCHEDULE - 8:30AM TO 5:30PM, MONDAY THRU FRIDAY, and EVERY OTHER SATURDAY 9:00AM TO 1:00PM! 40-HOURS/WEEK WITH FULL-TIME BENEFITS!

 

JOB PURPOSE:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

 

Responsibilities:

  • Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
  • Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
  • Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
  • Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
  • Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
  • Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
  • Follow up with customers in a timely manner if necessary.
  • Receive customer payments and maintain the cash drawer.
  • Clearly explain and demonstrate equipment connectivity and functionality to customers.
  • Verify the functionality of returned equipment.
  • Meet ongoing sales training requirements.
  • Communicate effectively and professionally in all forms of communication with internal and external customers
  • Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
  • Store cleaning duties as assigned per location.
  • Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  • Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
  • Maintain reliable and predictable attendance as required by the position.
  • Perform other duties as assigned.

Required Qualifications:

  • High school diploma or GED required.
  • Basic typing, email and computer skills.
  • Proficient at using technology including the internet and applications.
  • Exceptional communication skills, both verbal and written.
  • Ability to adapt and excel in a fast-paced work environment.
  • Employees may be required to work rotating shifts.
  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Preferred Qualifications:

  • Previous customer service/ sales experience in a retail environment preferred.

Work Environment:

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
  • The noise level in the work environment is moderate to loud.
  • Employees may be required to stand in a retail environment for up to 8 hours a day.

Mental Demands:

  • Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
  • Proficiency in understanding problems and collaborating with others to find alternative solutions.
  • Clearly articulate instructions and expectations.
  • Skilled in focusing on the issue at hand without reacting emotionally.
  • Ability to de-escalate conflicts effectively.
  • Maintain availability and composure during periods of continuous, high interaction volume.
  • Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

Benefits Summary

  • Free Midco internet and TV
  • Generous 401(k) match and paid time away from work programs
  • Midco-provided short and long term disability insurance
  • Midco contributions to your HSA
  • Programs to support your physical, mental, emotional and financial wellbeing
  • And many more

Want to see the full line up of available benefits? Visit joinmidco.mybenefitsapp.com for details.