Inside Sales and Customer Service

Inside Sales / Customer Service Representative

Company: Quality Archery Designs (QAD)
Location: Madison Heights, VA
Employment Type: Full-Time | Day Shift | Monday to Friday

About QAD
Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we’re committed to providing a supportive, rewarding, and growth-oriented environment.

Position Overview
QAD is seeking a motivated and detail oriented Inside Sales / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we’d love to hear from you.

Responsibilities

Provide responsive customer support via phone and email

Enter and process sales orders in the order management system

Make outbound calls to maintain and grow dealer relationships

Promote and sell new and existing QAD products

Troubleshoot product inquiries and provide technical assistance

Represent QAD at annual industry trade shows

Prepare return authorizations and maintain daily activity records

Ensure accurate dealer representation on the company website

Collaborate with team members and other departments

Stay current on archery product knowledge and industry trends

Qualifications

2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)

Archery knowledge is a strong plus

Proficient with Microsoft Office and order entry systems

Excellent communication, organizational, and multitasking skills

Strong interpersonal skills with a positive, team-oriented attitude

High level of integrity and professionalism

Benefits

Competitive pay (based on experience)

Medical insurance after 90 days

9 paid holidays, paid vacation, and sick leave

401(k) with company match after 1 year

Employee product discounts and incentives

Access to indoor and outdoor archery ranges after 90 days

Job Tags:
Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management