Member Support Assistant

Member SupportAssistant

Location: MichiganPublic, Argus Building, 535 W William Street,Ann Arbor, Ml Hours: Approximately 10-15 hours per week, flexible during business hours (Monday-Friday, 8am-5pm)

About MichiganPublic

Michigan Public is the premier public radio station serving over 80% of listeners in Michigan. We provide trusted national and international programming from NPR and other partners, and are the state'sleading source of reliablelocal news and information.

Position Overview

The Member Support Assistant will support Michigan Public1s donor and listener relations efforts by responding to inquiries from members and listeners. This student position offersa valuable opportunity to gain hands-on experience in customer service and operations within a non-profit organization with a public service mission.

Key Responsibilities

Respond to memberand listener inquiriesvia email, phone,and voicemail

Enter and updatedata in the customer relationship management (CRM) system

Provide accurateinformation about membership status, member benefits,and thank-you gifts (premiums)

Receive listenerfeedback and questions about Michigan Public programming and route to appropriate staff for further assistance

Assist with specialprojects as assigned

Qualifications

Strong organizational and communication skills

Excellent attention to detail and ability to follow both written and verbal instructions

Dependable, professional, and self-motivated

Demonstrated customer service skills and a friendly, helpful demeanor

Ability to maintainconfidentiality

Proficiency in Microsoft Office and GoogleSuite

Ability to work with diverse groups of faculty, staff,and students

Previous office, receptionist, or customer serviceexperience isa plus

Educational Value

This position offersmeaningful learning opportunities, including:

Hands-on customer service and communication experience

Training in CRM (customer relationship management) databasesoftware

Strengthening written and verbal communication skills

Practical use of Google Suite and Microsoft Office

Practical experience in nonprofit operations and service of the public interest

How To Apply

Send your resume and cover letterto Colleen Sibthorp at cmsib@umich.edu. Be sure to include Member Support Assistant in the subject line.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.