Technical Writing Intern

Job Title:  Technical Writing Intern, Part-time

Operating Company:  Environmental Solutions Group - Heil Environmental

Location:  Fort Payne, AL

Department:  Operations

Summary:

The Technical Writing Intern will assist in creating and editing technical documents under the guidance of experienced team members. This internship is designed to provide hands-on experience in technical communication, documentation tools, and collaboration across departments.

Essential Job Functions:

Technical Writing of Help Center Knowledge Base Articles:

• Assist in developing and maintaining Knowledge Base articles that help users navigate and utilize a customer-facing web portal.
• Document features such as navigation, user dashboards, data access tools, system administration, and other portal functionalities to support customer and internal onboarding, training, and self-service.

Validation and Proofing:

• Participate in document reviews and learn about validation processes.

Other Duties:

• Perform other duties as required, which may include assignments in job classifications other than the primary assignment. These could include technical writing of product parts catalogs, manuals, work instructions, decals, and/or wall charts.

Compensation:

• This is a paid hourly internship.

Job Specifications:

Education:

• Currently pursuing an Associate’s or Bachelor’s degree in Technical Writing, Communications, Engineering, or a related field.

Experience:

• Coursework or personal projects in technical writing, design, or documentation are a plus.

Communication Skills:

• Ability to communicate effectively using electronic media and in written and verbal forms.
• Strong communication, interpersonal, and analytical skills are essential.

Teamwork and Organization:

• Able to work as a team member, highly organized, work well under stress, and handle multiple tasks.

Software Proficiency:

• Exposure to Microsoft Office and Adobe tools highly preferred.
• Experience with online Content Management or Knowledge Base software is a plus.
• Experience with Creo Parametric or AutoCAD is a plus.
• Experience with product data management software such as Windchill PDMLink is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.