Senior Account Manager
As a Senior Account Manager, you will drive the growth of Million Dollar Baby Co.’s mass retailer programs, forging and strengthening relationships with key partners such as Amazon and Target. You will play a critical role in developing and executing innovative sales strategies to maximize revenue opportunities, while ensuring our products are exposed and delivering exceptional on-site experience. This role involves managing all aspects of assigned categories and accounts—including building/maintaining a “First Call” partnership, identifying growth opportunities, and analyzing sales trends. Ultimately, you will champion a “WOW” customer experience at every touchpoint to promote lasting partnerships and sustained revenue growth.
What you’ll be doing:
- Learn and understand our brands and their stories, value propositions, differentiation points, and customer segments
- Learn and master retailer portals
- Escalate decisions / issues with options, pros & cons, and proposed solutions
- Support and execute promotional and marketing strategies to grow retailer-to-consumer reach, engagement, and conversion to meet sales targets
- Manage regular calls/meetings with Buyers, Planners and Marketing POCs to plan and execute on MDB and retailer KPIs
- Perform data analysis to understand demand planning and order management for Target
- Analyze performance metrics for campaigns and brand sales, making recommendations based on findings and presenting results to different cross functional teams
- Analyze and monitor the competitive landscape, staying up to date on industry trends and insights to ensure we are remaining competitive with our digital marketing efforts
- Understand Sales Team OKRs and actively tracks and develops ways to improve and exceed performance
- Perform daily data analysis to make decisions and present sales trends to Sales Managers
- Loves to build relationships, create sales strategies, and execute to get things done
What you bring to the table:
- 4+ years of proven relevant experience in e-Commerce Account Management or related field
- Bachelor's degree from 4-year university preferred.
- Excellent knowledge of MS Excel, analytical background, presentation, and negotiation
- Working knowledge of delivering client-focused solutions to customer needs
- Experience conducting and analyzing wholesale gross profit margins and sales reports
- Known as a go-to, trusted resource in own area of expertise
- Ability to perform data analysis to make decisions and present a POV
- Exhibits full ownership over tasks, anticipating failure points and escalating follow ups to get things done
- Demonstrates mutually beneficial decision-making with our partners focusing on the long-term relationship
Bonus Points:
- Experience with Amazon and Target vendor portals
- Experience with Amazon Seller Central, Target+