Office Receptionist/Dispatcher

Skills/Requirements

-Great attitude with customer service skills.

-Proven experience in office administration, dispatching, and receptionist duties.

-Strong organizational and multitasking abilities.

-Excellent communication skills, both verbal and written.

-Ability to work under pressure and meet deadlines.

-Proficiency in MS Office Suite (Excel, Word, Outlook) and dispatch software (preferred).

-Strong attention to detail and problem-solving skills.

-Ability to work independently and as part of a team.

-High school diploma or equivalent; higher education, additional administrative, receptionist, or logistics training is a plus.

Responsibilities

-Greet visitors and direct them to the appropriate department or staff member.

-Answer and direct incoming calls, take messages, and respond to general inquiries.

-Maintain a professional and welcoming atmosphere in the front office area.

-Schedule and confirm appointments for visitors, clients, or employees.

-Coordinate and dispatch work orders to field staff, ensuring timely completion.

-Monitor and track service delivery, ensuring schedules are met and customers are satisfied.

-Communicate with field personnel to relay job details, address issues, and provide support as needed.

-Maintain and update the dispatch log to track job progress, delays, and completion.

-Coordinate with vendors, clients, and other departments to resolve issues and optimize workflow.

-Use dispatch software and systems to assign tasks and monitor progress in real-time.