Coordinator, Member Services

Check us out: www.discoverla.com

WHO WE ARE

The mission of the Los Angeles Tourism & Convention Board (Los Angeles Tourism) is to improve the quality of life for all Angelenos through the economic and community benefits of tourism. Representing over 1,000 local tourism-related businesses, Los Angeles Tourism is a non-profit organization responsible for promoting the City of Angels as one of the world’s premier travel destinations. Through its global brand marketing and sales efforts, Los Angeles Tourism works to inspire visitors to immerse themselves in the kinds of unscripted moments and meaningful experiences that can only happen in LA.

THE OPPORTUNITY

Join our dynamic apprenticeship program designed to offer a well-rounded experience, providing invaluable exposure to the travel and tourism industry. In this role, you’ll support Business Development & Member Services teams. You’ll have the opportunity to contribute to advertising sales, campaign management, and event coordination, and gain hands-on experience coordinating familiarization trips, managing site visits, and executing various operational projects. The ideal candidate for this role will be someone who has a passion for the hospitality industry and is eager to develop practical skills, and contribute to our thriving organization. 

WHAT YOU WILL DO

• Provide support to Business Development and Destination & Member Services Team – learn Simpleview CRM system and Monday.com to assist with various data entry, tracking, and cleanup projects including but not limited to: updating and managing Monday.com boards weekly, tracking expenditures in CRM, updating contacts as needed, inputting social media mentions, etc. (50%)
• Support advertising sales process and campaign management. Oversee collecting creative assets from clients and routing internally for approval, trafficking advertisements, generating post-campaign reports, generating IO’s (insertion orders) and RFI’s (request for invoices), collecting signatures for contracts, participating in prospecting calls, etc. (20%)
• Assist with FAM (Familiarization trip) details, particularly inputting trip itineraries in the event management platform (AXUS) and the CRM (Simpleview) along with expenses and in-kind donations to track back to Member accounts. Coordinate and assemble gift bags for FAM attendees. (20%)
• Assist Destination & Member Services Team with organizing internal site visits. Responsible for outreach to Members, creating invitations, collecting RSVPs, sending reminders, assembling gift bags, transportation (as needed) and post site visit follow up. (5%)
• Perform other duties as assigned. (5%)

 SOME OTHER THINGS YOU MAY DO

• Assist with Member events as needed.
• Meet with various departments on an on-going basis and provide support on projects as needed and when time permits.

WHAT YOU’LL NEED TO SUCCEED

• A high school diploma.
• A minimum of 1 year of relevant experience.
• Must be willing to take part in a comprehensive background check including a drug test in accordance with applicable laws.
• Must be proficient in MS Office (Word, Excel, PowerPoint).
• Excellent verbal, written, and interpersonal communication skills.
• Dependable, great attitude, highly motivated and a team player.
• Possess strong organizational skills and attention to detail.
• Ability to multi-task and meet multiple deadlines.
• Ability to communicate effectively across various departments.
• Ability to work in a changing environment.

NICE TO HAVES

• Bachelor’s Degree preferred.

COMPENSATION RANGE

Exact compensation may vary based on skills and experience.

$65,000 // $33.33 / hour

WHAT’S IN IT FOR YOU

At Los Angeles Tourism, we believe your best work happens when you have the tools to stay healthy, enjoy the present moment, save for your future, and look forward to coming into work. That’s why we’re committed to providing a competitive and comprehensive benefits program.

🚦 Hybrid work environment

🏠 Remote Monday and Friday

 🏙 DTLA Office Tuesday through Thursday

🚗Company paid parking in DTLA

⏰Early Friday’s – our office closes every Friday at 2:30 pm

 Work remotely week of Thanksgiving

 ❄ Holiday Office Closure (December 24th – January 1st)

📆15 Paid Company Holidays

🏝️Paid Vacation Time

😷Paid Sick Time

🎟Paid Floating Holidays

👶Paid Family Leave

🩺Comprehensive health insurance (both PPO and HMO plans available)

👓Dental and vision plans (100% employer paid for some elections)

🐶Pet insurance 

⛑Employer-paid life insurance, AD&D, short-term disability, and long-term disability, Aflac

💌Employee Assistance Program 

💸Flexible Spending Account (Healthcare & Dependent Care)

📈401(k) Retirement Savings Plan with up to 6% match that vests immediately 

💰401(k) match for qualified student loan payments

📞Monthly internet and phone stipend

Los Angeles Tourism & Convention Board reserves the right to modify the benefit plans and employee services at any time, with or without notice.