Family Services Director

About the Role

The Family Services Director oversees the full experience of Habitat’s homeownership and repair programs—from guiding families through the application process to managing the internal systems that support them. This role balances hands-on communication with applicants and behind-the-scenes responsibilities like tracking documentation, coordinating workshops, and supporting grant-related reporting. Success in this position means keeping families informed and moving forward while ensuring program requirements and timelines are met with consistency and care.

This position works closely with the Executive Director, Family Selection and Support Committees, and internal staff to make sure everyone stays aligned, informed, and on track from start to finish.

Responsibilities

- Manage the entire intake and selection process for both homeownership and repair programs, including screening applications, tracking progress, and communicating with families regularly.

- Coordinate and facilitate all required homeowner education workshops and sweat equity activities.

- Meet with prospective families to explain program details, set expectations, and guide them through next steps.

- Ensure all program requirements are met before closing, and assist with title transfers and final documentation.

- Keep detailed and organized records to assist in grant measurement and reporting.

- Maintain clear communication with families throughout the build or repair process, collaborating with construction and volunteer staff to ensure consistent updates and support

Qualifications

- Excellent interpersonal skills, with the ability to explain complex processes clearly and respectfully.

- Dependable, detail-oriented, and confident in managing timelines and paperwork.

- Comfortable using Google Docs/Word, Sheets/Excel, and other standard tools, with a willingness to learn new systems as needed.

- Able to manage multiple families or projects simultaneously while maintaining follow-through.

- Experience in project management, client coordination, or roles requiring direct communication, timeline management, and process oversight.

- Bachelor’s degree preferred, but equivalent work experience is welcome.

Additional Details 

- This position is based in our Greater Peoria office and follows a standard weekday schedule. Attendance at occasional milestone events—such as home dedications or wall raisings—is expected and meaningful to the role.

- Compensation is commensurate with experience.

- Benefits include paid time off, health insurance, and retirement savings.

Habitat for Humanity of Greater Peoria is an equal opportunity employer.