Program Operations Manager
Program Operations Manager
International Brotherhood of Teamsters Headquarters
Data and Contracts Department
Based in Washington, DC (In-Person, Full-Time)
The International Brotherhood of Teamsters (IBT) is seeking a Program Operations Manager to work in the union’s Data and Contracts Department.
Employer Background
The International Brotherhood of Teamsters union is the largest and most diverse union in the country with over 1.3 million members. For more than a century, the Teamsters union has been standing up for working people. Beyond freight drivers and warehouse workers, the Teamsters represent workers in virtually every occupation imaginable – from airline pilots to zookeepers, and nearly everything in between.
The Data and Contracts Department offers technology solutions to help Teamster local unions use digital resources more efficiently and effectively. Created as part of the Teamsters’ commitment to increasing union membership and securing strong contracts, the Data and Contracts Department serves local affiliates and Teamsters trade divisions/conferences as a key clearinghouse for statistical and contracts information. The department also develops, deploys, and maintains vital digital tools that track data from a range of activities across the union.
Position Description
The role of the Program Operations Manager is to facilitate the operational and managerial processes of the Teamsters’ Data and Contracts Department, while also supporting the department director with communications, budgeting, strategic planning, and human resources responsibilities.
This position’s day-to-day work will likely include some combination of the activities below:
- Assists the director of the Data and Contracts Department in setting and communicating departmental priorities, timelines, procedures, and goals.
- Assists the Data and Contracts Department staff in documenting and enforcing policies, procedures, and important archival work.
- Develops, maintains, and communicates key performance indicators and other metrics to track projects, deliverables, and resources across different teams.
- Identifies processes for improvement and provides recommendations to the department director.
- Manages the Data and Contracts Department’s administrative processes (e.g., timekeeping, travel approvals, and expense reporting) and ensures that staff members are trained to complete those processes.
- Assists the department director with budgeting, vendor relations, hiring, calendar tracking, and document organization.
- Authors and edits memos, emails, supporting documentation, and other communications for review by the department director.
Natural communicators, relationship-builders, and curious individuals who bring a strong sense of ownership to their work will thrive in this position. Sound judgment, discretion, and emotional intelligence are essential, as the position involves handling sensitive information and relationships.
The position is based in Washington, DC. Candidates must be available to work in-person full-time at our DC headquarters.
Experience and Qualifications
Successful applicants will have the experience and qualifications listed below:
- At least five years of professional work experience.
- Bachelor’s degree required. A degree in business, public administration, human resources, finance, or related field is preferred but not required. Job experience accepted in lieu of degree.
- Strong organizational and management skills.
- Advanced proficiency in Microsoft Office applications and Adobe Acrobat.
- Experience in project management and tracking project metrics.
- Experience in owning and improving administrative and operations processes.
- Attention to detail while working in a fast-paced, modern office environment.
- Competence in handling confidential and sensitive information with discretion and tact.
- Knowledge of labor unions, data systems, and/or digital services is preferred.
- Experience working in a national organization preferred.
Note: Selected candidates will be required to sit for online skills testing in typing speed and accuracy, Microsoft Word, and Microsoft Excel.
Salary and Benefits
The salary range for this position is $70,000 to $100,000. The IBT offers a robust benefits package including a 100% employer-paid health and welfare plan, vacation and sick leave, pension, FICA reimbursement, and 401(k) option.
The Teamsters headquarters building offers all employees access to a subsidized cafeteria, two onsite gyms, and protected bike parking. The building is only a 10-minute walk from Union Station in Washington, DC. Personal vehicle parking is not provided but paid garages are nearby.
Required Application Materials
Applicants must submit all required materials for this position. If any materials are missing, then it is unlikely that an application will advance in the hiring process.
To apply for this position, please submit all of the following required application materials:
- Résumé
- Cover letter
- Short writing sample
Your writing sample must be no longer than three pages when pasted into a Word Doc or Google Doc. In addition to a writing sample from past academic coursework, your writing sample can include any type of professional or volunteer writing products (e.g., blog post, press release, speech, memo, instructional guide, etc). No phone calls, please.
Notice About Required Materials
Applicants must submit all required materials for this position. If any materials are missing, then it is unlikely that an application will advance in the hiring process.
Please be advised that the application website will allow you to submit your application without a cover letter or writing sample. You still must upload both required items when prompted to ensure consideration of your application.
Application Submission Instructions
To apply for this position, please apply on the IBT website and follow the prompts to submit the required application materials.
The IBT is an Equal Opportunity Employer and strongly encourages women, people of color, LGBTQ individuals, and candidates with diverse backgrounds and life experiences to apply.