IT Support Analyst

General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. 

This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. 

GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package. 

Apply now, we cannot wait to talk with you!

Requirements

· Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience.

· Up to two (2) years providing technical assistance and troubleshooting support.

· Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems.

· Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware    failures.

· Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.

· Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.

· Familiarity with IT service management (ITSM) tools and ticketing systems.

· Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.

· Ability to accept responsibility and account for their actions.  

· Must possess a valid driver’s license.

· Ability to pass pre-employment drug screen.  

Salary Description

$40,000 to $50,000