Customer Care Receptionist/Data Clerk, Bilingual

Full Job Description: Customer Care Receptionist/Data Clerk, Bilingual
 

Grade: Hourly 7 | H-7

Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the Salary Schedule for the corresponding Salary Grade (listed above).

For information about salary and benefits for this position, please visit our Compensation and Benefits website.
 

Position Summary: Provides Spanish translation and interpretation assistance with internal and external customers. Answers and directs incoming phone calls to all departments in the Enrollment Center. Communicates on a positive basis with patrons, school personnel and students. Signs for all deliveries to the building and ensures distribution to the correct department. Serves as a liaison with the building custodian. Greets and directs customers, provides enrollment information to patrons, oversees and answers the Spanish phone call system and emails. Maintains visitor’s logs and processes survey questions. Collects various data and updates departmental OKR metrics. Maintains the building security and emergency plan, assists with student records, state reporting and other clerical duties as needed.

Minimum Qualifications:
Education:
• High School diploma or equivalent
• College credit or degree preferred
Experience:
• Two (2) years front facing customer service experience
• One (1) year experience in K-12 settings that serve low-income students and communities
Specialized Knowledge, Licenses, Etc.:
• Fluent in written and oral communication in English and Spanish
• Proficient in Microsoft Office Suite and Google Office Suite
• Possess or willing to obtain Notary Public
 

About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.