Customer Service Advisor

Language it Everything is an interpreting and translation company with over 30 years of experience.  Our pledge is to provide expert interpreting and translation services on time, every time. Whatever the language, leave it to us!

We need people who thrive in a fast paced environment and want to make a difference in people lives. We need versatile, hardworking, and passionate individuals. Working with company's all over the UK providing a voice to everyone who needs it.

Are you ready to be part of a fast growing company who has been recognised at a Sunday Time Best Place to Work for 2 years running and a Great Place to Work 5 years running?

If so this position could be for you… Join our Customer Service Team today!

Responsibilities:

· Answer incoming calls from a range of customers, providing exceptional customer service.

· Manage appointments, ensuring that they are scheduled effectively and efficiently.

· Communicate with customers to provide a tailored and supportive service, answering any questions and addressing any concerns.

· Collaborate with other team members to ensure that customer needs are met.

· Liaise with linguists to ensure that appointments are booked according to their availability.

Requirements:

· Strong verbal and written communication skills

· Excellent customer service skills, including the ability to be empathetic and patient.

· Strong organisational skills and attention to detail

· Good interpersonal skills and ability to work in a team environment.

Wage:

The starting wage is £22,550 annually – Full time

Job Types: Full time – Permanent 

Pay: From £12.39 per hour

Expected hours: 35 hours per week

Benefits:

• Company pension
• Cycle to work
• Eye tests
• Free tickets to events

Schedule:

• Monday to Friday
• Overtime

Work Location: In person