Customer Care Representative

🧑‍💼 Job Title: Customer Care Representative – Email & Chat Support
📍 Location: Plano, TX (Onsite)
🏢 Client: Leading Retail Client
💼 Job Type: Full-Time | Entry Level
🧑‍🎓 Experience: Freshers / Recent Graduates Welcome

Job Overview:

We are hiring Customer Care Representatives to join our team for a well-known retail client in Plano, TX. This is an onsite position that focuses on email and chat support—not a call center or voice-based role.

This is a great opportunity for recent graduates or freshers with the right attitude and enthusiasm to begin their professional journey in customer support.

Key Responsibilities:

Respond to customer inquiries via email and chat, ensuring timely and accurate communication

Resolve product or service-related issues with professionalism and efficiency

Maintain detailed records of customer interactions using CRM tools

Collaborate with internal teams to ensure smooth customer service delivery

Identify patterns in customer feedback and share insights with the team

Key Traits We Value:

Energetic, motivated, and eager to learn

Strong problem-solving and analytical skills

A positive attitude and ability to maintain professionalism under pressure

Good written communication skills

Comfortable working in a retail support environment

Ability to grasp new systems and tools quickly

Willingness to work onsite in Plano, TX

Who Should Apply:

Freshers or recent graduates looking to start their career in customer support

Candidates who prefer non-voice roles (email/chat support)

Individuals who enjoy helping people and solving problems in a fast-paced environment