Interline Director

Organization: Indian Trails

Location: Owosso, MI

Pay Range: $80,000 - $85,000

Summary:

Indian Trails is seeking a proactive and relationship-driven Interline Director to lead our interline operations and represent our company in key industry partnerships. This high-impact role is ideal for someone with strong leadership skills, a passion for transportation, and the ability to build and maintain relationships with agency partners, public agencies, and national industry leaders.

Position Responsibilities:

• Build and maintain strong relationships with agency partners and interline bus carriers
• Represent Indian Trails in industry meetings, professional associations (including the National Bus Traffic Association), and public agency forums
• Attend industry conferences and networking events to promote Indian Trails and stay informed on sector trends
• Supervise the Interline Department, supporting staff in daily operations and long-term goals
• Travel regularly to agency locations and interline partner sites
• Identify and onboard new agency partners as needed
• Oversee training and development of agency personnel on ticketing, reporting, and customer service standards
• Manage ticketing technology installations and upgrades
• Collaborate with internal operations teams and intercity bus partners to align schedules with service objectives
• Ensure accurate agency financial reporting and policy compliance
• Analyze and report key operational data such as passenger volumes and fare revenue

Qualifications:

• Proven experience in a professional setting involving coordination, customer service, or administrative support
• Prior experience in staff supervision and departmental leadership

Skills/Knowledge/Abilities (SKA) Required:

• Exceptional interpersonal and communication skills, with the ability to build strong relationships across diverse partners and teams
• Ability to represent the organization in meetings, conferences, and public forums in a leadership role
• Strong organizational and time management skills; ability to balance multiple responsibilities and prioritize effectively
• Willingness and ability to travel regularly for agency visits, partner meetings, and industry events
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Solid computer skills and the ability to learn new systems quickly
• Basic understanding of accounting and financial reporting preferred
• A proactive, solutions-oriented mindset with attention to detail and follow-through