Store Manager

Job Title: Store Manager – Habitat for Humanity of Wausau ReStore

Reports To:  Operations Manager
Location: Weston, WI
Status: Full-time | Hourly

Position Summary:

The Store Manager is responsible for the day-to-day operations, leadership, and overall performance of a nonprofit thrift store that specializes in new and gently used building materials, furniture, appliances, and home goods. This role ensures the store meets sales goals, maintains excellent customer and donor service, and supports the mission of the organization through effective inventory management, team development, and community engagement.

Key Responsibilities:

Leadership & Staff & Volunteer Development

• Supervise, train, and schedule staff and volunteers to ensure excellent customer engagement/service and efficient operations.
• Foster a positive and collaborative team environment.
• Lead by example in customer interactions, work ethic, and mission alignment.
• Provide performance feedback and coaching to develop team members.

Operations & Sales

• Oversee daily retail operations including opening/closing procedures, cash handling, and adherence to policies.
• Monitor and manage inventory flow including intake, pricing, merchandising, and rotation of donated goods.
• Maximize sales through effective floor layout, signage, and promotions.
• Maintain a clean, organized, and safe store environment in compliance with safety standards.

Donations & Inventory

• Establish and maintain relationships with potential and existing donors, including salvage (Reclaim) opportunities to ensure appropriate levels of inventory are maintained.
• Coordinate donation intake process with focus on quality, safety, and resale value.
• Work with donation pickup team to schedule and manage large donations.
• Ensure accurate pricing and product knowledge for both building supplies and home furnishings.
• Maintain appropriate purchased product inventory, pricing and merchandising to enhance customer satisfaction and increase revenue.

Customer & Donor Relations

• Provide a welcoming and engaging experience for customers, donors, and community members.
• Resolve customer concerns promptly and professionally.
• Engage with donors and partners to encourage repeat giving and support.

Reporting & Financials

• Track and report daily, weekly, and monthly sales and donation metrics.
• Manage store expenses and contribute to budgeting goals.
• Maintain accurate cash register operations, deposits, and financial records.

Qualifications:

• 3+ years of retail management experience (thrift or nonprofit retail preferred).
• Strong leadership, communication, and organizational skills.
• Basic knowledge of building materials, hardware, furniture, and home goods a plus.
• Experience managing diverse teams including volunteers.
• Proficient in POS systems and basic office software (e.g., Excel, Word).
• Ability to lift up to 50 lbs and work in a warehouse/retail environment.
• Box truck and forklift experience is a plus.
• Passion for community impact and supporting affordable housing or reuse missions.

Work Environment:

• Fast-paced, customer-facing thrift retail environment.
• Mix of office, retail floor, and warehouse settings.
• Working hours will range between Tuesday – Saturday with occasional Monday and evening hours.