Customer Fulfillment Specialist

Customer Fulfillment Specialist
Location: St. Paul, MN 
Company: Dessert Holdings

Who We Are
Dessert Holdings is North America’s premium dessert company, proudly serving Retail and Foodservice customers with chef-inspired creations made from real ingredients. Our agile supply chain, world-class service, and commitment to innovation set us apart.

Headquartered in Downtown St. Paul, Minnesota, Dessert Holdings encompasses seven beloved brands: The Original Cakerie, Lawler’s Desserts, Steven Charles, Dianne’s Fine Desserts, Kenny’s Great Pies, Atlanta Cheesecake Company, and Willamette Valley Pie Company.

Together, we serve over 250 customers across North America and Europe. Dessert Holdings is a portfolio company of Bain Capital; a global private equity firm focused on scaling high-growth businesses.

Position Summary
As a key member of the Supply Chain team, the Customer Fulfillment Specialist plays a pivotal role in driving operational excellence through precise and proactive order management. This position serves as a vital connection between sales teams and supply chain execution—ensuring customer orders are fulfilled accurately, efficiently, and on time. Success in this role requires strong cross-functional collaboration, the ability to navigate constant change, and a commitment to service excellence in a fast-paced, high-growth environment.

Key Responsibilities

• Manage the complete order lifecycle to ensure accuracy, timeliness, and customer satisfaction
• Enter, verify, and follow up on customer orders in accordance with company document control procedures
• Serve as the operational liaison within the Supply Chain team—interfacing with Sales, Production Planning, Warehousing, Logistics, Inventory Control, and Finance
• Build and maintain strong, trust-based relationships with customers, including replenishment and buying teams
• Coordinate and contribute to month-end, quarter-end, and year-end fiscal close activities, including reconciliation and reporting in collaboration with Finance
• Investigate order discrepancies such as shortages, overages, or delays and communicate resolutions clearly
• Collaborate cross-functionally to resolve fulfillment challenges and continuously improve service levels
• Deliver timely updates and responsive support to internal and external stakeholders
• Monitor and manage key performance indicators (KPIs), including fill rate and on-time delivery, to ensure consistent performance against customer expectations

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred
• Comfortable working in a rapidly growing and constantly evolving environment
• Strong cross-functional communication and collaboration skills
• Proven ability to manage multiple priorities in a fast-paced setting
• Exceptional attention to detail and adherence to structured processes
• Problem-solving mindset with strong critical thinking skills
• Professional written and verbal communication
• Self-motivated, adaptable, and team-oriented