Customer Service & Corporate Sales Associate

Customer Service & Corporate Sales Manager
Full-Time | Caroline’s Cakes | Spartanburg, SC (On-site)

At Caroline’s Cakes, we believe in making life’s moments a little sweeter — one cake at a time. We’re seeking an energetic, people-loving Customer Service & Corporate Sales Associate to help work with and support our customer service and corporate gifting teams. This full-time role is perfect for someone who thrives in a dynamic, fast-paced environment and enjoys motivating a team, building customer relationships, and driving sales — especially during our exciting holiday season when the cake orders really fly!

What You’ll Do:

Support, train, and inspire our customer service team to deliver exceptional service, whether handling everyday orders or solving customer concerns.

Oversee corporate sales and gifting accounts, cultivating relationships with key clients and prospecting new business opportunities.

Manage daily workflows and staffing for the customer service and corporate sales teams.

Work cross-functionally with our shipping, production, and marketing teams to ensure seamless customer experiences.

Develop sales strategies to grow both retail and corporate business throughout the year, with a special focus on Q4 holiday peak season.

Handle escalated customer issues with professionalism and creativity.

Maintain a positive, fun, and energetic team environment where selling cakes is as enjoyable as eating them!

Who You Are:

A natural leader with proven experience managing teams in a customer service or sales setting.

A problem-solver who stays calm under pressure — especially during high-volume holiday periods.

A strong communicator who loves working with customers and building long-term relationships.

A motivated sales driver with an eye for growth opportunities.

Comfortable working in a hands-on, collaborative, high-energy small business environment.

Previous experience with CRM systems, corporate sales, or food/gift businesses is a plus.

This Role Offers:

Full-time, year-round employment with a peak season bonus structure.

The opportunity to be part of a growing brand with a loyal customer following.

A high-energy, supportive work environment — where we have fun, work hard, and celebrate cake every day.