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Professional Licensing Support Services Supervisor

State of Utah
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Looking to lead, innovate, and make a significant impact? Can you inspire a team and streamline vital operations? Ready for a role where your expertise shapes public service? Apply now! The Utah Department of Commerce, Division of Professional Licensing (DOPL) has a new Professional Licensing Support Services Supervisor position to fill. 

 

These positions may be in the office for training, and then may be able to telework up to two days per week (if eligibility requirements are met). 

 

**Email questions to HR Recruiter, Tehra Gorski, tgorski@utah.gov. Apply online. 

 

PRINCIPAL DUTIES

In this important Professional Licensing Support Services Supervisor role, you'll report directly to the Managing Director, providing expert oversight for critical programs including criminal history, investigative technicians, grants, and contracts, as well as other designated initiatives. You'll be responsible for leading and developing a dedicated team of six employees across these diverse areas, ensuring efficient operations and high-quality service delivery for our customers. This position is key to driving program effectiveness, optimizing processes, and fostering strong inter-agency relationships. 

Key Responsibilities:

  • Supervise, train, and mentor a team of six staff members, including developing and monitoring performance plans, approving timecards, recommending recognition or corrective actions, and effectively resolving team concerns and conflicts.
  • Act as the primary point of escalation, effectively responding to and resolving complex or sensitive situations that extend beyond the staff's immediate capability.
  • Routinely evaluate program performance and effectiveness, identifying areas for improvement and implementing solutions to enhance quality and efficiency.
  • Conduct in-depth analysis of business processes and data to pinpoint workflow bottlenecks and weaknesses, then design and implement innovative solutions.
  • Develop, refine, and enforce critical policies and operating standards, including the preparation of administrative rules as necessary.
  • Collaborate closely with the Managing Director and division team to provide expert consultation and advice on strategic operational or policy improvements.
  • Ensure all public communication consistently enhances the user experience for Division customers, fostering clarity and satisfaction.
  • Manage contracts, agreements, and grants utilized by the Division, overseeing their implementation and compliance.

 

THE IDEAL CANDIDATE

We are seeking a highly motivated and experienced professional who embodies the following character traits:

  • Exceptional leader and mentor
  • Analytical and problem-solver
  • Detail-oriented and organized
  • Strategic thinker and proactive
  • Strong communicator and collaborator
  • Adaptable and resilient

 

MINIMUM QUALIFICATIONS

  • Proficiency in Microsoft Word and Excel, and/or their Google equivalent, Google Docs and Sheets.
  • Experience managing, supervising, or leading employees, programs, and/or projects.


 

PREFERRED QUALIFICATIONS

  • Two or more years of supervision/management experience.
  • Experience in professional regulation or practice as a licensed professional.
  • Experience working with government contracts.
  • Experience or education in business management or other management.
  • Experience in compliance with laws and regulations.
  • Aptitude for Innovation.

 

WHY YOU SHOULD JOIN OUR TEAM

The mission of DOPL is Strengthening trust in Utah's professional workforce through effective licensing, balanced regulation, and consumer engagement to facilitate informed decisions. To learn more about our division, please visit our website. 

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.

 

AGENCY

The Department of Commerce is the business regulation agency for Utah.  We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending. You can learn more about the agency by visiting the website.

 

BENEFITS

  • Health Insurance - Public Employee Health Program (PEHP):
    • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage.
    • 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage.
    • 4 vision plan options under EyeMed or OptiCare
  • Retirement - Utah Retirement Systems (URS):
    • Employees who have any service credit with an employer covered by the Utah Retirement Systems before 7/1/2011 are in the Tier I Public Employees System.
    • Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
      • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
      • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
    • Employer contributions to your 401(k) are vested after four years.
  • Paid Time Off:
    • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
    • Annual leave amounts increase with years of service.
    • We have 12 paid holidays.

 

Qualifications:

 

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

  • Ability to use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions
  • Ability to deal with people in a manner that shows sensitivity, tact, and professionalism
  • Ability to speak concisely and effectively; listen to, and understand, information and ideas as presented verbally; English fluency.
  • Ability to organize information clearly and concisely.
  • Ability to read, interpret, and apply laws, rules, regulations, policies, and/or procedures.
  • Ability to compose and produce reports, documents, and related material.
  • Ability to communicate information and ideas clearly and concisely in writing; read and understand information presented in writing; English fluency.

Supplemental Information:

 

  • Job Classification: Program Specialist II (#16040).
  • Valid driver's license required to drive a motor vehicle on a highway in this state per UCA 53-3-202(1)(a).
  • DHRM rules apply for promotions/transfers.
  • Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
  • Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
  • As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
  • Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.
  • Risks which require the use of special safety precautions and/or equipment, e.g., working with contagious diseases or hazardous chemicals, etc.