Regional Operations Manager - Administrative Assistant 5 - Permanent - *04944-25
Working Title- Regional Operations Manager
Classification- Administrative Assistant 5
Job Status- Full-Time/Permanent
WDFW Program- Director’s Office – Region 6
Duty Station- *Montesano, Washington – Grays Harbor County
*Although this is a hybrid opportunity, the successful candidate must be available to report to the duty station located in Montesano, Washington as needed. The selected candidate may be able to telework/work remotely up to 1 day per week at the discretion of the supervisor.
Learn more about being a member of Team WDFW!
In this dynamic role, you will provide a variety of multidisciplinary expertise for the Region, and supervise and direct the Customer Service and Administrative Team.
With your experience, you will manage multiple complex responsibilities, including the regional operating and facility budgets as well as ensuring the development, management, and continuity of administrative and business functions, including regional safety, emergency preparedness, and disaster recovery.
We are seeking a candidate to provide leadership to build and support high profile policies and significant initiatives; serve as agency representative on committees, workgroups, and teams; as well as promote diversity and inclusiveness while exemplifying agency values.
WHAT TO EXPECT
Among the varied range of responsibilities held within this role, this position will:
Regional Facility Oversight and Management of Business Operations. Responsible for the day-to-day operation of regional administrative facilities to ensure their operational readiness.
- Responsible for the overall management and operations of the regional headquarters facility and supporting operations at other regional properties. Acts as the project manager for regional facility short and long-term project objectives; responsible for the entire project management lifecycle.
- Implements systems to improve overall efficiency of regional operations.
- This position represents the region at the enterprise level and has delegated authority to develop, oversee, and manage the operational, administrative, and facility budgets.
- Serves as the project manager in the formulation, planning, allocation, and management of budget for regional facility contracts and improvement projects and coordinates contracted services for all aspects of facility maintenance and improvements, including permitting, construction, data, engineering, maintenance, and security.
- Collects and examines data to find areas to improve services, reduce expenses and increase efficiencies; presents findings and recommendations to the Regional Director or other executive management personnel.
- Provides guidance, influence, and direction related to standard operating procedures and policies.
The primary assistant and advisor to the Regional Director and has delegated authority on all financial, administrative, and business needs. Develops and supports effective and meaningful communication and relationship building for setting the culture for significant agency policies and initiatives.
- Supporting the Regional Director with administrative office duties and prepares regional budget to inform agency wide decision making with consideration to the legislative budget.
- Provides leadership to build and support key agency policies and initiatives while promoting a diverse and inclusive work force.
- Conducts research, analyzes, and interprets data, and provides regional perspective on complex issues to generate recommendations to improve cross program and agency wide processes, communication, and organizational change.
- Works with confidential information, critical logistic coordination, and time sensitive calendaring.
- Ensures that external communications adhere to established agency policies.
Supervises and provides leadership, direction, and performance management to a team consisting of regional customer service specialists, administrative and office assistants.
- Responsible for employee hiring, onboarding, and mentorship. Provides guidance and support regarding the use of de-escalation and conflict resolution techniques to provide superior customer service and administrative support to constituents and regional employees.
- Analyzes, develops, and implements regionally specific quality improvement processes, to ensure seamless and efficient delivery of services.
- Provides consultation and recommends changes to agency practices to mitigate risks and improve communication with the public.
- Sets goals and objectives, develops strategies to implement, and develops performance measurements and standards for the purpose of ensuring individual and cross program performance objectives are met.
Serves as a liaison to agency committees, workgroups, and multidisciplinary teams to implement agency wide initiatives, address varying issues, and resolve conflicting interests. Presents findings and recommendations to executive management.
- Attends committee, workgroup, and multidisciplinary team meetings and provides expertise regarding financial, business, and administrative operations, problem solving and process improvement.
- Serves as the regional representative for the Continuity of Operations Plan (COOP) as well as emergency response and disaster management.
Working Conditions:
Work setting: Work is performed at the regional headquarters office.
Schedule: Typically, 8:00 AM to 5:00 PM, Monday – Friday. A varied schedule may be required due to workload demand and responding to emergencies.
Travel requirements: Occasional travel required.
Customer Interactions: Director’s Office, the Regional Program Managers and Enforcement Captain and their respective staffs, to ensure cross-program coordination and communication related to agency business practices. Interacts with constituents, stakeholders, local governments, and co-managers.
QUALIFICATIONS:
Required Qualifications:
Option 1: Bachelor's degree in public administration, business administration or closely allied field, and three (3) years of administrative experience.
Option 2: Associate’s degree in public administration, business administration or closely allied field, and five (5) years of administrative experience.
Option 3: High School diploma or equivalency, and seven (7) years professional experience in public or business administration experience.
Option 4: Three (3) years of experience as an Administrative Assistant 4.
Option 5: Five (5) years of experience as an Administrative Assistant 3.
In addition to the above: A minimum of two (2) years of supervisory experience, including hiring, training, evaluating performance, and addressing corrective actions.
Preferred Qualifications:
In addition to the required qualifications, our ideal applicant will possess some or all the following:
- Experience in and/or familiarity with state government and state agency operations.
- Experience drafting, editing, and finalizing executive correspondence.
- Experience in budget and facilities management, and project management.
- Valid driver’s license.
Your application should include the following:
- A completed online application showcasing how your qualifications align with the job requirements.
- An up-to-date resume.
- A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
- At least three (3) professional references with current contact information.
SUPPLEMENTAL INFORMATION:
In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the “Benefits” tab at the top of this announcement to learn more.
Important Note:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
Veteran and Military Spouse Preference Notice:
Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following:
- Notify us of your veteran or military spouse status by email at Cheri.Potter@dfw.wa.gov.
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Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22, or USDVA signed verification of service letter.
- Please redact any PII (personally identifiable information) data such as social security numbers.
- Subject line must include recruitment number, position, and spouse/veteran (example: 2024-1234 – Biologist 1 – Veteran).
- Include your name as it appears on your application in careers.wa.gov.
Diversity, Equity, and Inclusion Employer
As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply.
Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or emailJayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.
Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.
Other questions: If you have other questions regarding this position, please reach out to Cheri.Potter@dfw.wa.govand reference job #2025-04944.