Marketing and Guest Services Assistant

Marketing and Guest Services Assistant

About Us: 3Below Theaters (located just one block from SJSU across from The Grad) is a family-owned and operated independent theater committed to bringing the best in cinema, live events, and community experiences to our guests. We are passionate about entertainment, storytelling, and creating a welcoming space for all.

Job Summary: We are seeking a highly organized and detail-oriented Administrative Assistant to support the daily operations of our theater with a focus on box office duties and creating/publishing social media posts. This individual will assist with scheduling, communications, record-keeping, and coordination across departments to help ensure a smooth and enjoyable experience for guests and staff.

Key Responsibilities:

Box Office & Patron Experience

• Provide customer service for events, selling tickets and providing patrons with information
• Respond to emails, phone calls, and in-person inquiries in a professional and friendly manner
• Monitor and respond to online reviews (Google, Yelp, Facebook)
• Compile post-event feedback surveys and summarize responses for programming or marketing teams
• Send thank you notes to past patrons
• Assist with group sales inquiries (schools, organizations, special events)

Communications & Marketing

• Support marketing and promotional efforts, including email newsletters and social media scheduling
• Take pictures at events and create social media posts
• Manage press list updates and media contacts, especially around special series or campaigns.

Admin & Operations

• Provide administrative support to theater management and department heads
• Maintain and organize digital and physical files, including vendor contracts, schedules, and reports
• Support theater events, screenings, and special programs as needed
• Assist with volunteer coordination (sign-ups, orientation materials, night-of assignments)
• Track office supplies and place orders as needed

Community & Outreach

• Coordinate audience giveaways or sponsor activations during special screenings.
• Assist with loyalty or membership programs (tracking benefits, updating databases).

Qualifications:

• Proven experience in an administrative or office support role
• Excellent organizational and time-management skills
• Strong communication and interpersonal abilities
• Proficiency in Google Workspace
• Familiarity with theater operations, ticketing systems, or film exhibition a plus
• Ability to multitask in a fast-paced, customer-focused environment
• Enthusiastic about movies and the arts

Work Environment:
This position is based on-site at the theater located at 288 S Second St; free validated parking; near light rail station.

Schedule:
Marketing and Guest Services Assistant will be scheduled to work during event hours which are typically afternoons, late afternoons, and/or evenings. They are approved to work up to 40 hours. Here is a typical event week schedule:  

• Mondays OFF
• Tuesdays 4:00pm-9:00pm
• Wednesdays 12:00pm-9:00pm
• Thursdays 2:00pm-9:00pm
• Fridays 2:30pm-8:30pm
• Saturdays 12:00pm-9:00pm
• Sundays 12:00pm-8:00pm