Operations Intern

Position Overview

DCA-ORA is seeking a highly motivated and detail-oriented Operations Intern to join our team. This internship offers a unique opportunity for a student or recent graduate to gain hands-on experience in the core functions of business operations, with a focus on employee support, team collaboration, and technical workflow optimization.

The intern will contribute to improving internal processes, supporting employee engagement, and enhancing operational efficiency in a collaborative and mission-driven environment. This is a Paid Internship, lasting Up to 6 months, with potential for renewal based on performance and funding. 

Ideal for recent graduates willing to work On-Site in Durham NC.      

Key Responsibilities

Business Services & Technical Operations

• Support daily operations including procurement, vendor coordination, internal data tools, and facilities-related tasks
• Analyze and document technical workflows (e.g., system access, software deployment, incident escalation) to identify areas for improvement or automation
• Assist in developing standard operating procedures (SOPs), process maps, and technical documentation
• Collect, analyze, and report operational data using internal dashboards and tools
• Organize and maintain operational resources, including manuals and process guides

Employee Relations & Support

• Assist with onboarding, employee engagement initiatives, and internal communications
• Help coordinate team-building events and activities that foster a positive workplace culture
• Maintain accurate records and ensure compliance with university policies and procedures

Team Collaboration & Communication

• Facilitate effective communication across teams to support cross-functional collaboration
• Assist with scheduling, preparing agendas, and documenting meeting notes
• Participate in projects aimed at improving team efficiency and system utilization
• Identify and propose opportunities to enhance team operations and cohesion

Preferred Qualifications

• Current undergraduate or graduate student, or recent graduate in Business Administration, Operations Management, Information Systems, Industrial Engineering, or a related field
• Interest in the intersection of business operations, technology, and employee experience
• Strong analytical and problem-solving skills with an understanding of systems and workflows
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with flowcharting tools, scripting (e.g., Python, VBA), or database concepts is a plus
• Highly organized, detail-oriented, and adaptable to changing priorities
• Self-starter with a strong work ethic and ability to work independently and collaboratively
• Ability to handle confidential information with professionalism and discretion

What You’ll Gain

• Meaningful, hands-on experience in business operations within a higher education setting
• Exposure to operational technologies, systems, and cross-functional collaboration
• Opportunities to develop professional skills in communication, analysis, and project coordination
• Potential for internship renewal or future opportunities based on funding and performance

Submit your resume and a brief cover letter via Handshake. Applications will be reviewed on a rolling basis until the position is filled.