Client Service Specialist-Financial Engineering (Remote)

Skills and Competencies

• Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) preferred.
• Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics.
• Strong knowledge of Windows based architectures and windows diagnostic software.
• Superb analytical skills and persistence in analytical and technical problem solving.

Education

• Master’s degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting required or CFA or FRM equivalent.
• Bachelor’s degree with an emphasis in Computer Science, Finance, Engineering, Mathematics, or Statistics required.

Responsibilities

In this role, you will be a part of the team that supports our clients in the implementation and application of Moody's Solutions. This is an opportunity to develop your career in financial services using world class software. You will obtain a broad knowledge of credit and market risk methodologies by working with the latest breed of financial research. You will also ensure that our products, financial models and technology are used effectively and appropriately to add value to our client's businesses.

• Understand and explain complex financial models on conceptual, intuitive, and practical levels.
• Provide thorough quantitative and conceptual solutions to our wide range of clients.
• Provide in-depth education and assistance on product features, functionality and the product technical architecture.
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
• Originate content for our client Knowledge Base.
• Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution.
• Track all client interactions using the CRM system.

About the team

We generate value and confidence in our products and solutions ensuring high levels or retention and satisfaction. Through relationships, we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.