Marketing & Member Relations Manager

The Marketing & Member Relations Manager leads and implements marketing, communications, tourism, and membership initiatives in alignment with the Chamber’s strategic goals and vision. This individual serves as a key ambassador for the Chamber, fostering strong relationships with members, visitors, and the community. This position reports to the Chamber’s Executive Director.

Key Responsibilities

• Serve as the primary liaison for the Board of Directors, members, and tourists, ensuring a high standard of customer service
• Manage and maintain the Chamber’s website and member database
• Develop and execute content for social media platforms to expand audience engagement; stay current with emerging trends and tools with photography and video
• Report quarterly on website traffic and social media performance; identify and act on opportunities for improvement
• Assist in planning, promoting, and executing Chamber events
• Design marketing materials for events (e.g., brochures, posters)
• Collaborate on the production and editing of the annual Vacation Planner & Guide
• Attend Board meetings, take accurate meeting minutes and collaborate with the Secretary for approval
• Ensure brand consistency across all marketing and communications

Position Values

The Marketing & Member Relations Manager champions the Chamber’s mission to support, connect, and grow the business community. Demonstrate a strong understanding of local businesses and tourism, along with a commitment to serving the community with professionalism and integrity.

Work Environment

• Primarily office-based, with occasional local travel
• Some evening and weekend hours required for events
• Must be able to lift up to 50 lbs for event or office setup

Qualifications

• 2+ years of experience in marketing, branding, advertising, or community outreach
• High proficiency with social media, email marketing (e.g., Mailchimp), database and website management
• Knowledge of Adobe programs (i.e. InDesign and Photoshop)
• Strong interpersonal, leadership, and communication skills
• Event planning and project management experience a plus
• Understanding of tourism and destination marketing
• Creative thinker with attention to detail and a team-oriented mindset