Director of Fleet Operations

A Brooklyn Navy Yard–based mobility company committed to expanding transportation access in underserved communities. Driven by the belief that everyone—regardless of location—deserves affordable, efficient, and sustainable transportation, the company is currently hiring for a Director of Fleet Operations position.

Please note that this is not an entry-level role. The company is specifically seeking candidates with a proven background in management in logistics &/or transportation.

Role Overview

The Director of Fleet Operations will be responsible for overseeing the procurement, deployment, maintenance, and performance of the company's electric vehicle fleet. This senior role requires a hands-on leader who can develop and implement standard operating procedures (SOPs), manage vendor relationships, and support drivers in the field. As the company scales, this role will evolve to include building and leading a fleet operations team.

Key Responsibilities:

• Fleet Procurement and Deployment
• Coordinate with EV suppliers to ensure timely and accurate vehicle orders.
• Negotiate pricing and terms with vendors to optimize procurement costs.
• Oversee vehicle registration, titling, and insurance processes in compliance with DMV/DOT regulations.
• Manage the delivery and integration of new vehicles into customer operations, including coordinating handoffs and ensuring readiness for daily use.

Maintenance and Telematics Management

• Develop and implement preventive maintenance schedules to minimize vehicle downtime.
• Oversee the setup and management of telematics systems to monitor vehicle performance, battery health, and driver behavior.
• Coordinate with maintenance service vendors to address repairs and service needs promptly.
• Utilize data from telematics to inform maintenance strategies and improve fleet efficiency.

Driver Support and Training

• Develop comprehensive training programs for drivers, focusing on EV operation, safety protocols, and performance optimization.
• Serve as the primary point of contact for drivers to address vehicle-related issues and concerns.
• Implement feedback mechanisms to continuously improve driver support and training initiatives.

Standard Operating Procedures (SOPs) and Compliance

• Create and regularly update SOPs for all aspects of fleet operations, including vehicle handling, maintenance, and safety procedures.
• Ensure compliance with all local, state, and federal regulations related to fleet operations.
• Maintain accurate records of vehicle inspections, maintenance, and compliance documentation.

Cross-Functional Collaboration

• Work closely with the Sales team to align fleet operations with customer needs and expectations.
• Participate in site visits to assess infrastructure readiness and coordinate necessary adjustments with partners.
• Develop customer-facing materials, such as guides and playbooks, to facilitate smooth onboarding and ongoing support.

Team Building and Leadership

• Plan for the recruitment and hiring of fleet managers and associates as the company scales.
• Establish performance metrics and benchmarks to evaluate team effectiveness.
• Foster a culture of continuous improvement and accountability within the fleet operations team.

Required Work Experience & Skills:

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field.
• Minimum of 5 years of experience in fleet management, with at least 2 years in a supervisory role.
• Proven experience with electric vehicle operations and maintenance.
• Strong knowledge of telematics systems and fleet management software (e.g., Fleetio, Ford Pro, Samsara, etc).
• Excellent organizational and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Valid driver's license and clean driving record.

Preferred Qualifications:

• Experience working with Ford electric vehicles and related telematics platforms.
• Familiarity with New York City transportation regulations and infrastructure.
• Background in developing and delivering training programs for drivers.
• Experience in a startup or high-growth company environment.
• Comfortable with field work and traveling to the Bronx and queens
• Deep understanding of DMV/DOT regulations-vehicle titling, registrations, and insurance, etc.
• MUST HAVE VALID DRIVERS LICENSE and CLEAN DRIVING RECORD
• Must have lead a team in logistics and/or transportation
• Must have experience deploying fleets
• Must have experience negotiating contracts with vendors
• Must have experience creating SOPs and working with a CRM database
• Must have experience leading the design and scaling training programs

Salary:  $120,000

Benefits:  Yes