Compliance Specialist

Looking for a diligent and communicative team player with customer service experience to join the Industrial Accidents Division as a Compliance Specialist. This role offers a great work-life balance, with eventual hybrid work opportunities!

This position requires you to work 8 AM - 5 PM Monday through Friday at our downtown Salt Lake City office. Following the initial 3-month training period, you will be eligible to apply for a hybrid schedule of no less than 2 days on-site and 3 days of telework per week*.

(*Note: Beginning July 1, 2025, all State employees will be required to work a minimum of 2 days on site. Additional days on site will be required as needed for coverage, training, and/or meetings.)

ROLES AND RESPONSIBILITIES:

The Compliance Specialist is crucial for the workers' compensation coverage waiver (WCCW) program, operating in a high-volume environment. This role requires strong multitasking and organizational skills, serving as the primary public contact via phone, email, and in-person interactions. The specialist ensures waiver program integrity and compliance while providing excellent customer service.

Daily responsibilities include:

• Application Review & Processing: Thoroughly reviewing and processing waiver and corporate exclusion applications for completeness, accuracy, and gathering necessary supporting documents.
• Eligibility Determination: Confirming applicant eligibility based on program guidelines and legal statutes.
• Public Assistance & Education: Answering public questions and guiding applicants through the waiver process regarding their rights and responsibilities according to the Workers’ Compensation Act.
• Data Management & Record Keeping: Accurately entering and maintaining data in designated systems and tracking application statuses.
• Compliance & Enforcement: Conducting compliance audits, initiating denials/revocations for non-compliance, managing appeals, and referring uninsured employers for investigation.

MINIMUM QUALIFICATIONS

• Proficiency in Microsoft Word and Microsoft Excel.
• Strong verbal communication skills to professionally and clearly respond to public inquiries via phone, in-person, or virtual platforms.
• Demonstrated ability to produce clear, concise, and professional written documents, including tailored emails and letters that effectively convey information.

PREFERRED

• Fluency in both English and Spanish (speaking, reading, and writing).
• Demonstrate ability to learn, retain, and apply laws, rules, policies, and/or procedures.
• Experience in explaining complex laws, rules, policies, and/or procedures to the public.
• Familiarity with Utah Workers' Compensation.
• Proficiency in case management practices, including meticulous note-taking.
• Experience utilizing databases or proprietary software.
• Competency with Google Docs and Google Sheets.

WHY YOU SHOULD JOIN OUR TEAM

The Industrial Accidents Division fosters an enjoyable work environment that prioritizes employee engagement, development, and collaborative teamwork. In this supportive setting, you will play a crucial role in the workers' compensation waiver program, providing essential assistance to Utah's constituents.

Please visit our website to learn more about our division.

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.

AGENCY

Utah's workforce is one of its most valuable resources. The Labor Commission is responsible for ensuring safety and fairness in the workplace and fairness in housing. In addition to Administration, there are five divisions within the Labor Commission:

• Adjudication
• Antidiscrimination and Labor (UALD)
• Boiler, Elevator, and Coal Mine Safety
• Industrial Accidents
• Utah Occupational Safety and Health (UOSH)

BENEFITS

• Health Insurance - Public Employee Health Program (PEHP):
  1. 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage.
  2. 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage.
  3. 4 vision plan options under EyeMed or OptiCare
• Retirement - Utah Retirement Systems (URS):
  1. Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.
  2. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
     • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
     • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
  3. Employer contributions to your 401(k) are vested after four years.
• Paid Time Off:
  1. Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
  2. Annual leave amounts increase with years of service.
  3. We have 12 paid holidays.

Qualifications:

(Includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position.)
 

• The ability to serve the public in a manner that shows sensitivity, tact, and professionalism.
• The ability to ensure compliance with statutes, rules, regulations, etc.
• The ability to evaluate information against a set of standards.
• The ability to communicate information and ideas clearly and concisely, with English fluency.
• The ability to compose and produce reports, documents, and related materials.
• The ability to follow processes to completion timely and accurately.
• Possess excellent business writing skills.
• The ability to establish, organize, and/or maintain files.

Supplemental Information:

• Job: Labor Commission Specialist (#82097).
• DHRM rules apply for promotions/transfers.
• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.