Teacher Operations Specialist

Position:
Teacher Operations Specialist

Location:
Fully remote

About the Job

We are seeking a proactive and analytical Teacher Operations Specialist to join our growing Teacher Operations team. This role is critical to enhancing day-to-day operations, improving teacher performance, and elevating the overall teacher experience on our platform. You will be responsible for leveraging data, insights, and process improvements to support and scale a high-performing, satisfied, and engaged teaching community.

What You Will Do:

• Monitor and drive teacher engagement by improving feature adoption (e.g., chat, homework, app usage, attendance) and identifying friction points through data analysis.
• Manage teacher attendance and compliance by tracking class participation, flagging risks, and coaching underperforming tutors.
• Prevent teacher drop-off with systems to track inactivity, re-engage dormant teachers, and support those returning from hiatus.
• Improve student renewal rates by analyzing teacher-related factors and working with mentors to boost retention.
• Optimize tutor productivity and earnings through segmentation, training campaigns, and process improvements.
• Boost teacher satisfaction and retention by analyzing NPS surveys, addressing feedback trends, and running loyalty initiatives.
   

What We’re Looking For:

• Strong analytical skills and experience working with data dashboards, Excel/Google Sheets, or BI tools
• Excellent communication skills with the ability to influence and coach teachers through written and verbal channels
• Self-starter attitude with the ability to work independently in a fast-paced, remote environment
• Passion for education, teacher empowerment, and process improvement
• Self-motivated, accountable, and detail-oriented
• Experience in working in a startup environment is a plus
   

Please note: 

While strong data analysis and strategic thinking skills are important for this role, a large part of the day-to-day responsibilities will involve hands-on operational work. We’re looking for someone who not only excels in big-picture thinking but is also willing to roll up their sleeves and tackle execution-focused tasks with care and persistence. Having the right expectations and a willingness to dive into the details is critical to this position.

Compensation:
USD 55,000 - 65,000/year with a comprehensive employee benefit package

About the Company

At Cosmo (formerly known as ClassUp), our mission is to revolutionize K-12 education through technology. We believe every child has the potential to succeed - and with the right tools, they can. 

Cosmo 1:1 delivers high-quality and personalized learning at scale. Our AI-enabled learning system creates Personalized Learning Plans, supported by an interactive feedback loop and fun engagement tools. We partner with top US educators to deliver 1:1 online classes using our proprietary, standards-aligned curriculum. 

We are constantly innovating to make learning more personalized, joyful, and effective. Cosmo is building the future of education - one student at a time. 

Join us in inspiring a lifelong love of learning!