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Operations Coordinator

Supply New England
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Full job description

 

JOB DESCRIPTION – Operations Coordinator

Summary/Objective

Support corporate and branch leadership by coordinating a fleet of delivery trucks and fork trucks to include truck maintenance and repair scheduling, driver performance, DOT and OSHA Compliance via Innovo Deliver and Motive software, and training administration.

Works in conjunction with the corporate Operations team and Branch Managers to identify and coordinate capital improvement projects and oversees projects through to completion. Oversees facilities to include janitorial, alarm systems, device management and takes ownership of other projects/responsibilities as deemed necessary.

Fleet Responsibilities - Delivery Trucks

  • Maintains a fleet of delivery vehicles to affect the movement of trucks to different facilities, when necessary, as repairs dictate.
  • Ensure repairs are completed timely and make necessary arrangements to ensure that each branch has a fully operational delivery vehicle through strategic movement or rental.
  • Tracks inspections and use Motive to track when trucks are up for inspections and preventative maintenance. Expedites repairs by following up with vendors.
  • Manages and communicates driver and delivery performance via Innovo Deliver and Motive programs. Tracks performance used for quarterly incentive bonuses for Drivers. Gain knowledge to utilize both programs to necessary capacity.
  • Owns and administrates Safety First program and reports complaints/compliments to appropriate parties.
  • Maintains accurate fleet records and proactively communicates maintenance repair costs to operations leadership and owners.
  • Other fleet projects as necessary or assigned.

Fleet Responsibilities – Fork Trucks

  • Maintains a fleet of fork trucks of various capabilities to include maintenance and repairs.
  • Administers fork truck certifications and tracks 3-year forklift recertifications.
  • Follows up with Branch Managers to ensure repairs are completed timely.
  • Maintains detailed record keeping on repair costs and makes appropriate recommendations.

Facilities

  • Works through and in conjunction with Branch Managers to identify and coordinates capital improvement projects and maintenance repairs. Conducts site visits to gain knowledge on scope of project when necessary. Drives for completion!
  • Maintains contracts for waste disposal, landscaping and snow removal services. Follows up on contract renewals.
  • Drives vendor compliance by attaining proper proof of insurance documentation before vendor begins work. Understands that vendor will not perform work without proof of insurance.
  • Administrates facility alarms through Home and Commercial and immediately identifies and corrects alarm issues. Play a key role in protecting the assets of Supply New England.
  • Periodically conduct branch visits with or without Operations Manager and conduct facility inspections.
  • Oversees safety and wellness program.
  • Owns other projects as assigned.

Reporting

  • Creates SOPs as needed/requested.
  • Maintains files.
  • Utilizes proper channels for communication in Microsoft Teams.
  • Arranges virtual meetings and presents progress/updates.
  • Extract performance reporting from Innovo and Motive and communicates driver performance to Branch Managers.
  • Monitors transfer system and communicate with Branch Managers about items in Dispute or items not yet received.

Device Management

  • Manages iPhone and iPad devices. Utilizes Verizon MDM to maintain and update mobile devices for Innovo Deliver and Signature Touch as well as iOS updates.
  • Responsible for ordering new devices as needed.
  • Set up computers for new hires and replace computers for existing employees as needed.
  • Work with our IT vendor to ensure prompt response time on tickets created.
  • Other Duties
  • Customer Notifications – Innovo and Eclipse.
  • Assist in and continue to learn warehouse operations.
  • Learn and assist with return goods/defectives.

Required Education and Experience

  • At a minimum, associate’s degree, or equivalent combination of education and experience; 1-2 years.

Preferred Education and Experience

  • Knowledge of Industry – Plumbing, Heating, HVAC