Support Coordinator

The Support Coordinator (Store Planning) plays a key role in supporting Store Planning initiatives through administrative coordination and vendor communications. Reporting directly to the Director, this position is responsible for tracking and managing purchase orders, processing invoices, maintaining organized records, and assisting with the execution of design-related projects. The role requires exceptional organizational skills, attention to detail, and the ability to thrive in a fast-paced, collaborative team environment.

Essential Job Functions

• Accurately enter and manage purchase orders; monitor order progress and follow up as needed.
• Coordinate with vendors to confirm order status, resolve issues, and maintain timelines.
  Serve as a point of contact for store personnel regarding the receipt and docking of merchandise.
• Process and code invoices; maintain detailed invoice and project records.
• Organize and file project documents, design samples, and relevant correspondence.
• Assist with meeting coordination, scheduling, and post-meeting follow-up tasks.
• Provide general administrative support across project teams as needed.
• Maintain project information on Monday.com for co-ops, project dates, capital spent to date, etc.
• Assist with various duties as needed to support the Store Planning teams.
• Ensure accurate and timely entry of project data into relevant systems.
• Monitor and track project budgets and expenditures, reporting discrepancies to management.
• Coordinate with vendors to resolve any billing or documentation issues.
• Provide administrative support for project meetings, including scheduling, preparing agendas, and taking minutes.
• Assist in the preparation of project reports and presentations for senior management.

Knowledge, Skills & Abilities

• Exceptional organizational and time management abilities.
• Proficiency with Microsoft Office Suite (especially Excel) and general computer systems.
• Strong verbal and written communication skills.
• Demonstrated ability to coordinate effectively with both internal departments and external vendors.
• Detail-oriented with a proactive, solution-driven mindset.
• Comfortable managing multiple tasks and shifting priorities in a dynamic environment.
• Proficiency in using Monday.com or similar project management tools.
• Ability to work independently and prioritize tasks effectively.
• Strong problem-solving skills and ability to address issues proactively.

Basic Qualifications

• Bachelor's degree in Business, Design, Merchandising, or a related field, or equivalent combination of education and relevant administrative experience.
• Minimum of 1 year of administrative experience, preferably in a retail, merchandising, or project coordination setting.

Salary & Benefits

We offer a comprehensive benefits package that includes medical, vision, and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation, and sick leave. Salary will be commensurate with education and experience.

Dillard’s is an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.