Customer Relationship Management Intern

About i95dev Inc.

i95dev is an innovative startup revolutionizing eCommerce through cutting-edge AI solutions. We're seeking a passionate, relationship-focused individual to join our CRM team and work directly with Fortune 500 clients and strategic enterprise partners. You'll gain hands-on experience managing high-value client relationships that directly impact our growth.

Position Overview

As a CRM Intern, you'll work with our most valuable enterprise clients and highest-potential prospects, collaborating with sales, marketing, and product teams to nurture strategic relationships and ensure exceptional client experiences.

Key Responsibilities

• Client Relationship Management: Establish and maintain strong relationships with key clients through strategic communication and regular follow-ups
• Client Support & Success: Respond promptly to inquiries, assist in identifying client needs, and provide tailored AI-powered eCommerce solutions
• Strategic Analysis: Track client interactions, prepare performance reports, and gather feedback to enhance service offerings
• Business Development: Participate in client meetings, support onboarding processes, and identify growth opportunities
• Market Intelligence: Stay current with eCommerce trends and contribute to client retention strategies

Essential Requirements

• Recent graduates or current students in Business Administration, Marketing, Communications, Psychology, or related fields
• Exceptional verbal and written communication skills with strong interpersonal abilities
• Self-motivated with ability to work independently in a remote environment
• Strong analytical and organizational skills for managing multiple client relationships
• Basic understanding of customer relationship management processes
• Authorization to work in the US or Canada

Core Skills

Communication excellence, relationship building, problem-solving, time management, team collaboration, adaptability, conflict resolution, and emotional intelligence.

Candidates who have excelled at this position, also:

• Led student organizations, sports teams, or community groups with measurable engagement outcomes
• Worked in customer service roles achieving high satisfaction scores or recognition for service excellence
• Volunteered in roles requiring relationship building, fundraising, or community engagement
• Demonstrated conflict resolution skills through mediation, peer counseling, or team leadership
• Excelled in sales, fundraising, or persuasive communication activities with quantifiable results
• Navigated cross-cultural experiences or possess language skills demonstrating adaptability
• Organized events, campaigns, or initiatives requiring stakeholder management and collaboration
• Participated in debate, public speaking, or presentation competitions
• Mentored peers, tutored students, or coached others in academic or personal development
• Successfully managed multiple responsibilities while maintaining high academic performance

Work Environment & Benefits

• 100% remote position with flexible hours and core collaboration periods
• Direct exposure to C-level executives and strategic business decisions
• Potential for full-time conversion to Customer Success or Account Management roles
• Performance bonuses based on client satisfaction and relationship growth metrics
• Professional development opportunities and CRM certification programs
• Mentorship from experienced CRM professionals

Application Process

Submit resume and cover letter highlighting relationship-building achievements, complete a client scenario assessment, and participate in a video interview demonstrating interpersonal abilities.

i95dev is committed to creating an inclusive environment where diverse perspectives drive innovation in client relationships. We encourage applications from candidates of all backgrounds who share our passion for building meaningful partnerships that transform eCommerce businesses.