Intake Analyst (Staff Services Analyst)

About the DFPI

The Department of Financial Protection and Innovation (DFPI) is California’s financial regulator, working to protect consumers by examining and licensing financial activities and taking action against unfair, deceptive, or abusive practices. We oversee state-chartered banks, credit unions, student loan servicers, and more. The DFPI has office locations in Los Angeles, Sacramento, San Diego, and San Francisco. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.

Position Details

Job Code #:

JC-482187

Position #(s):
410-180-5157-117

Working Title:

Intake Analyst

Classification:

STAFF SERVICES ANALYST

$3,749.00 - $4,698.00 A

$4,059.00 - $5,081.00 B

$4,868.00 - $6,093.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento

Telework:

Hybrid

Job Type:

Permanent, Full Time

Job Description and Duties

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Staff Services Analyst position within the Consumer Services Office. This position is located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Are you interested in working on an adaptive, dynamic, and engaging team? Do you possess strong analytical skills and experience researching complex scenarios with limited available information? Do you have experience and a desire to provide high quality customer service through written and verbally communication? Would you enjoy a job where you know your work directly impacts and enhances the lives of your customers? If so, the Consumer Services Office is the right place for you.

Under the direct supervision of the Staff Services Manager I, the Staff Services Analyst is responsible for reviewing, analyzing, and processing consumer complaints, and phone and email inquiries for the Consumer Services Office. 

Final Filing Date: 7/14/2025

Examination Information

Applicants will need to take and pass the online Staff Services Analyst exam/assessment to be eligible to apply for Staff Services Analyst positions. Please visit: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105

Minimum Qualifications

Equivalent to completion of the 12th grade; AND

Four years of experience performing analytical, technical, clerical, and/or customer service duties. Academic education from an accredited college/university may be substituted for the required experience on a year-for-year basis.

Consider a rewarding and challenging career with the DFPI!

DFPI Website: www.dfpi.ca.gov