Customer Support Representative

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

What We Do at 360 Payments:

360 Payments provides payment processing solutions for small, mid-size and corporate businesses. Originally founded in Campbell, CA, the organization is transitioning and rapidly growing in the Tulsa market. We currently service over 9,500 clients and are continuing to grow! We are also expanding operations behind the scenes to provide additional services to further assist our clients.

We have an immediate opening for a Customer Support Representative. Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be!

What You’ll Do:

• Handle inbound customer calls (20-30 calls/day) dealing with billing, account maintenance, tech support & equipment sales
• Manage customer requests submitted through SalesForce Service Console
• Utilize critical thinking skills to seek solutions for non-scripted problems that customers encounter
• Provide insight into product updates and processes
• Provide excellent levels of customers service measured by call/case ASAT scores and quality assurance reviews
• Contribute content and suggestions for internal/external Knowledge Base

Job Qualifications:

• Excellent verbal and interpersonal communication skills
• 1-2 years of previous call center experience
• Enjoys working with clients and sales reps over the phone
• Able to assess challenging situations and find opportunities for improvement
• Able to accurately follow customer workflows in a fast-paced environment
• Availability for occasional overtime hours
• Bilingual preferred

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.