DTC Sales & Showroom Experience Lead
DTC Sales & Showroom Experience Lead
As the DTC Sales & Showroom Experience Lead, you will be the face of the Stivali brand in our Brooklyn showroom while also playing a critical role in the success of our online direct-to-consumer (DTC) business. This is a hands-on, customer-facing role ideal for someone passionate about driving sales, curating elevated brand experiences, and optimizing the customer journey across both physical and digital touchpoints.
You’ll collaborate with marketing, operations, and e-commerce to ensure every client interaction—whether in person, online, or over the phone—is warm, efficient, and brand-aligned.
Key Responsibilities
- Showroom Sales & Customer Experience
- Lead daily showroom operations with warmth, confidence, and professionalism
- Provide exceptional in-person service—educate and style clients, convert walk-ins into loyal customers
- Organize and refresh showroom displays weekly to maintain strong visual merchandising
- Greet and host showroom appointments, events, and private fittings
- Open and close the showroom, ensuring a clean, inviting, and organized space
- E-Commerce & Digital Operations
- Fulfill DTC orders daily (print, pack, ship) with attention to detail
- Ensure product listings (descriptions, prices, images) are current on Shopify and marketplaces
- Assist with customer service across online, phone, email, and social platforms
- Coordinate inventory between online and in-store systems; flag discrepancies
- Track and report key performance metrics (sales, returns, fulfillment rates)
- Omnichannel Sales Strategy
- Collect and analyze customer behavior and sales data across touchpoints
- Work closely with the sales and marketing team to implement unified brand experiences
- Share weekly insights to improve conversion, repeat sales, and client retention
- Serve as a liaison between DTC and wholesale departments for operational clarity
- Brand & Marketing Support
- Assist in developing content ideas for social media, newsletters, and campaigns
- Be camera-comfortable to support product storytelling (photos/videos)
- Support event and campaign execution (setup, breakdown, hosting)
Who You Are
- A confident, top-performing salesperson with a warm, customer-first attitude
- Highly organized with strong multitasking and follow-through skills
- Tech-savvy and comfortable navigating e-commerce platforms like Shopify
- Passionate about fashion, product storytelling, and thoughtful design
- Energized by a fast-paced, hands-on environment with diverse responsibilities
Requirements
- 1–2 years of experience in retail, showroom, or e-commerce sales (footwear or fashion preferred)
- Proficiency in Shopify, G-Suite, and POS systems
- Comfortable with physical showroom tasks.
- Excellent written and verbal communication skills
Perks
- Employee discount on Stivali New York products
- Performance-based bonuses
- Career development opportunities in a growing, mission-driven company
- A dynamic and supportive team culture
Job Types: Full-time, Part-time
Pay: $18.00 per hour + Bonus + Comissions