Reception and Operations Supervisor

About Pingry
The Pingry School, a prestigious K-12 coeducational, independent day school with a rich history dating back to its founding by Dr. John F. Pingry in 1861, stands at the forefront of academic excellence in the United States. With campuses located in Basking Ridge, Pottersville, and Short Hills, New Jersey, Pingry is celebrated for its academic programs, a student-written Honor Code that underpins our community values, and a comprehensive commitment to arts, athletics, community, and civic engagement. Our mission is to inspire in our students a lifelong passion for learning, personal development, and social responsibility, preparing them to be global citizens and luminaries of the 21st century. Rooted in relationships and guided by our foundational philosophy, Pingry is a vibrant community of more than 1,200 students hailing from over 90 towns across New Jersey and New York. At Pingry, we are united by a love of learning and a commitment to preparing students to navigate the complexities of the 21st century with confidence and integrity. For more information, we invite you to visit our website at pingry.org or connect with The Pingry School on Facebook, X, and Instagram to discover why we love school.

Position Summary
The Reception and Operations Supervisor serves as the first point of contact for the Basking Ridge campus, ensuring a welcoming, safe, and efficient environment for all students, employees, and visitors. This role is equal parts ambassador, operations liaison, and administrative backbone, suited for someone who thrives on people-facing work, attention to detail, and proactive problem-solving.

We are seeking a highly organized, composed, and customer-service-oriented professional who can balance front-of-house responsibilities with behind-the-scenes operational coordination. The ideal candidate brings strong communication skills, sound judgment, and a collaborative mindset.

Responsibilities

• Supervise and support additional front desk personnel at the Basking Ridge campus, coordinating schedules and ensuring consistent coverage, professional presence, and alignment with campus protocols.
• Serve as the campus's front-facing representative, greeting all visitors, managing calls, and maintaining a welcoming and professional atmosphere.
• Using Pingry’s visitor management software and other school systems, screen and check in all visitors to ensure consistent access control.
• Support emergency response efforts and communicate clearly during drills or critical incidents.
• Monitor building access and security systems; liaise with campus safety and operations staff as needed.
• Sort and distribute incoming mail and prepare outgoing shipments; manage package deliveries.
• Maintain up-to-date postings and information on campus events, calendars, and athletic schedules.
• Coordinate support for campus events and external vendors using shared systems and protocols.
• Maintain documentation for state transportation reimbursement (B6T/B8T forms).
• Manage and track driver certifications, annual MVR checks, and vehicle use approvals.
• Maintain the school’s Certificate of Insurance (COI) database and support risk-related documentation.
• Provide administrative support to the Director and Assistant Director of Operations and assist with campus-wide communications and schedules.

Qualifications

• A high school diploma or equivalent is required; a college degree is preferred.
• Prior experience in a school or similar front-facing environment is strongly preferred, especially in roles requiring high visibility and multitasking.
• Customer service orientation with a calm, professional, and welcoming demeanor.
• Demonstrated discretion and sound judgment when handling confidential or sensitive information.
• Ability to prioritize and manage multiple time-sensitive tasks independently in a fast-paced environment.
• Strong attention to detail in record-keeping, documentation, and communication.
• Comfort working with security and visitor management technology; ability to respond calmly and appropriately in emergency situations.
• A basic understanding of facilities or logistics coordination (e.g., working with vendors, tracking forms, or managing shared resources) is a plus.
• Excellent organization and interpersonal skills, both oral and written.
• Ability to foster collaborative and productive working relationships with a diverse range of internal and external stakeholders.
• Proactive problem-solving skills with the ability to anticipate and resolve operational issues as they arise.
• Proficiency with Google Workspace tools (Gmail, Calendar, Docs, Sheets, etc.).
• Knowledge of First Aid, CPR, and AED operation is helpful, but not required; certification will be provided if needed.

Qualified candidates are invited to apply online at https://www.pingry.org/careers.

The salary range for this position is $55,000-$65,000. Final compensation will be determined based on experience and education. 

Pingry offers a comprehensive benefits package to full-time employees, including, but not limited to, medical, dental, and vision coverage; retirement plans with employer matching; life and disability insurance; tuition remission for employees' children; and access to wellness and professional development resources.

A full list of benefits is available at www.pingry.org/careers.