Debt Negotiator
Debt Negotiator - Excellent opportunity at a downtown Rochester, NY law office for a motivated individual who is willing to learn. Join an established and experienced team of collectors, legal assistants, paralegals, supervisors and attorneys.
Essential Duties:
Answer inbound and make outbound calls to collect on past due bills. Actively listen to consumers and determine if the debt can be collected. Heavy emphasis on negotiations.
Must be able to update multiple computer systems with details of call interactions and abide by strict scripts for customer interaction.
Experience:
- Debt Collection: 1 year (Preferred, other customer service or phone work experience may be substituted)
Other
- Maintain Fair Credit Reporting
- Maintain daily call volumes as assigned by management
- Other duties may be assigned by management
- Flexibility and a positive attitude with the desire to do the right thing for our members
- Drug/Background check required
Qualifications
Education/Experience: An equivalent combination of the following:
- High School Diploma/Equivalency required.
- Proficiency in Microsoft Office products.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Paid holidays
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Debt Collection: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person