Global Community Associate

GlobalGiving seeks a creative and collaborative Associate to join our Global Community Program and Partnerships team, where you'll help deliver impactful experiences and support for nonprofit leaders who partner with us.

We have a collaborative work atmosphere where everyone's input and ideas are valued. We're committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.

Reporting to the Global Community Manager, the Global Community Associate plays a vital role in supporting and engaging our nonprofit community. You'll be part of the Global Community Program and Partnerships Team, which is dedicated to:

• Building meaningful relationships by actively listening to nonprofit leaders, responding to their needs, and creating trusting partnerships.
• Empowering partner success through fundraising opportunities, peer connections, and resources that help strengthen communities according to each organization's unique vision and goals.
• Creating accessible pathways that welcome new partners and provide the support they need to thrive on our platform from day one.
• Providing exceptional support with prompt, relevant, and human-centered responses to partner questions and challenges.
• Driving strategic engagement through segmented communication strategies that deepen our understanding of our nonprofit community and enhance our ability to serve their evolving needs.

Primary Responsibilities

• Community Engagement (60% of role)
  • Implement partner communications: Execute the creation and delivery of partner communications, including targeted support for community fundraising initiatives.
  • Support fundraising experiences + training: Collaborate with internal and external stakeholders to enhance partner fundraising success through workshop design, practical resource development, and post-experience data analysis.
  • Cultivate a thriving learning community: Strengthen community connections by engaging in community spaces, gathering actionable feedback, and facilitating enriching interactions that enable partners to succeed.
  • Coordinate partner connections and learning: Plan and facilitate impactful partner events, including skill-building workshops and personalized 1:1 support sessions.
• Community Support (40% of role)
  • Deliver stellar partner support: Provide timely, helpful responses to nonprofit partner inquiries while ensuring powerful storytelling through careful review of fundraising projects and donor reports.
  • Support partner onboarding: Guide new partners through a streamlined onboarding experience by managing targeted invitations and providing hands-on support to help partners successfully launch their first projects.
  • Provide community operations support: Support critical platform operations, including strategic project selection for donation reallocation, partner verification processes, and technical troubleshooting to ensure optimal user experience.

Required Qualifications

For our team to be a great fit for you, the following qualifications should resonate with you:

• 1-3 years of relevant experience, with a demonstrated passion for communications, relationship building, and community-led impact.
• Outstanding communication skills, including the ability to convey ideas clearly, listen actively, and collaborate effectively to develop thoughtful solutions.
• Technical proficiency with communication platforms and the ability to quickly grasp new systems and processes. Experience with Mailchimp and/or HubSpot is a plus.
• Customer service experience with a compassionate, service-oriented approach. Familiarity with Zendesk and Salesforce is valued.
• Strong organizational skills with keen attention to detail, adaptability, and proven ability to manage priorities effectively in dynamic environments.
• Collaborative mindset that contributes to an inclusive team culture celebrating diversity, curiosity, and joy!
• A passionate belief in the mission of GlobalGiving and a commitment to our core values.

Preferred Qualifications

In addition, the ideal candidate would also have some or all of the following qualifications:

• Experience using storytelling to enhance fundraising campaigns and donor communications
• Experience working outside of the United States and/or cross-cultural experience
• Multilingual capabilities

Salary + Benefits

Salary range: $55,000 - $60,000

Benefits include flexible work hours, remote work options, up to 5 weeks of paid time off per year, professional development opportunities, and a meaningful job where you can go home at night and say, "Today, my work helped more than 700 kids get their essential health and educational needs met." (One of many true stories.) And, of course, we've also got you covered with benefits like health care, dental/vision, paid family leave, commuter benefits, and 401K.

Location

This is a full-time position reporting to the Global Community Manager. GlobalGiving is a hybrid workplace allowing for frequent remote work. Candidates based in the greater Washington, DC area and those strong candidates who wish to work remotely are welcome to apply. If you intend to apply as a remote worker, be prepared to speak about your experience with remote employment in the recruitment process.

Applicants must reside in the United States. Applicants must be able to demonstrate that they have legal authorization to work in the United States for the duration of this permanent position. GlobalGiving does not sponsor employment visas.

We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.