Customer Service Representative

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and experienced Customer Service individual to join our team at our Randolph, New Jersey headquarters.

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

What You’ll Do:

Enter orders accurately, answer emails and phone calls in a timely manner

Gather customer information, and update orders as requested

Resolve customer complaints via phone or email

Manage the preparation, organization, and filing of documents 

Inform customer of item availability and pricing 

Prepare customs documents for shipping

What We’re Looking For:

Proven ability to handle customer inquiries professionally and efficiently over the phone

Quick thinker who thrives in fast-paced environments

Able to multitask on multiple projects 

Excellent time management and prioritization skills

Customer-oriented with a strong commitment to satisfaction

Contribute to team effort by accomplishing related results as needed

High school degree or equivalent 

Previous experience in customer support, sales, or a related field 

Basic computer skills, 

Knowledge of Infor CloudSuite a plus

Why Join Mastercool?

Competitive salary

Health, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company match

Profit sharing

Paid time off (PTO)

Long-term career growth opportunities

The hourly rate for this position is $20.00 an hour.  

About Mastercool

For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran